Qualifications
You’ll make an impact by...
- Performing Workday operational data transaction support functions.
- Understanding user data consumption, data needs, and business implications to support data management solutions and revisions under guidance.
- Documenting changes and revisions to data sources and data hierarchies under guidance.
- Quering, reporting, and analyzing data to support business needs.
- Supporting new data sources and metadata integration.
- Identifying primary operational functions of assigned organizations and understanding interdependence of cross-functional teams.
- Locating and interpreting information regarding fundamental practices and policies.
- Applying continuous improvement methodologies to identify opportunities for greater efficiency.
- Demonstrating quality service delivery for all stakeholder requests and expectations.
- Understanding key metrics and scorecards related to efficient delivery and closure of cases.
- Participating in discussions on Key Responsibility Areas (KRAs) and productivity measures/service levels for the team.
- Generating innovative ideas to transform stakeholder experience and improve productivity measures.
- Providing expert advice and guidance to others in the application of information and best practices.
- Building relationships and partnerships with key stakeholders to support business solutions.
- Modeling compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
You’ll sweep us off our feet if...
- 1-2+ years of hands-on experience with Workday and working in a customer service or support services role
- Experience supporting transactional work for executives, HR partners, and associates with strong customer service and analytical/troubleshooting skills
- Excellent communication skills, ability to work independently and involve necessary teams when appropriate
- Deep understanding of Workday software, non-Workday processes, data architecture, privacy/security policies, and ability to query/analyze data
- Strong stakeholder management skills, up-to-date expertise, relationship building abilities, and commitment to company policies/values
Additional Information
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.