Job Description

As the IT Analyst you will be the onsite technical support expert providing best in class IT Services. You will provide desktop support as well as enterprise systems engagement support for multiple business units and remote locations. You will be responsible for providing critical support to areas requiring immediate assistance based on the nature of the business they conduct (Broadcast, Digital, News, Film, production, etc.).

• Demonstrate strong customer service attitude and demeanor to provide support in our Facilities and our TechBar: a walk-up Request/ Incident/ Break-fix counter, and who is a team player and acts in the interest of all, and genuinely empathetic and puts their customers first.
• Perform break-fix/end-user desktop support to users in multiple locations and provide second- level support to the divisional community for software, hardware, and various infrastructure related issues.
• Travel to remote locations based on planned schedule or as needed by the business.
• Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs.
• Configure, install, monitor and maintain client workstation software and hardware; support mobile workforce.
• Provide on-the-spot training to end users on all system related needs.
• Consult with and make recommendations to customers on selection of hardware and software products to address business requirements while maintaining published IT standards.
• Consult with internal IT teams to represent client’s technical interests for project planning and standards development.
• Work closely with broadcast engineers to support critical systems and implement new technology in production environments.
• First line of support for on-air workspaces -Production control rooms, studios, audio control rooms.
• Must be able to work flexible hours, including nights, weekends and holidays as needed to support live productions (Morning show, News, Sporting events, Award shows, etc.).

Qualifications

• Undergraduate degree in a computer science or related field and/or equivalent work experience
• Minimum five (5) years in IS&T Desktop and PC Support experience working in large corporate environment
• Must be able to lift up to 35 pounds
• Must be available on-call for weekends and 24/7 as necessary
• Experience with current technology includes:
  • WIN10/11, Apple OSX desktop platforms
  • Virtualized workstation and cloud workspace technologies
  • Office 365 for both MAC and PC
  • Collaboration tools technologies
  • Desktop and Laptop security encryption for Mac and PC
  • Active Directory Management
  • Service Now or Ticketing Software experience
  • Basic Networking experience
  • Servers and Storage as it pertains to desktop support
• Mobile device support and management software experience
• AV \ Video Conference support experience
• Ability to work within established standards and guidelines
• Outstanding analytical/troubleshooting skills
• Strong organizational and interpersonal skills such as: persistent, client-oriented, results-oriented and accountable
• Efficient communicator at all levels of organization
• Able to analyze user reported issues and provide solutions using the most appropriate tools and processes quickly and effectively
• Ability to work on a mission critical environment

** Preferred Qualifications**

• Business Intelligence Experience (PowerBI, Tableau, SAP, etc.)
• Project management skills and experience
• Television Broadcast Experience
• Avid environment knowledge (iNews, Command, Editing, etc.)
• Database Knowledge (SQL, MS Access, Filemaker, etc.)
• Knowledge of Streaming Platforms (LiveStream Studio, Facebook Live, Periscope, etc.)
• ServiceNow Programming

Required On-Site : This position is required to be performed full-time from an NBCUniversal-designated worksite.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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