Job Description

POSITION DESCRIPTION:

The Customer Service Representative (CSR) will be responsible for processing of all customer orders. They answer incoming calls and fulfill customer needs accordingly. This position is also the backup for setting up, scheduling, sequencing of fulfillment and coordinating delivery loads with the Distribution Department. Must be able to effectively communicate and build relationships with our customers in a professional work environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Duties will be assigned at the discretion of the reporting Supervisor. The fundamental duties are listed below but are not limited to the following:

• Answer incoming telephone calls and/ or electronic communications.
• Enter orders in to the computer system.
• Communicate with Distribution Department and sales department regarding customer orders.
• Coordinate load scheduling for Distribution Department.
• Print all necessary paperwork to accompany load scheduling.
• Communicate with the Distribution Department regarding the availability of space on trucks for all scheduled loads.
• Communicate with other CSR regarding outstanding orders to fill trucks.
• Communicate with Sales Department regarding orders needed.
• Assist with computer generated orders (EDI) as necessary.
• Other duties as assigned by reporting Supervisor.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Viable candidate must have a positive can do attitude, good organization skills, and the ability to work well as a member of a team and/or independently.
• Display a professional and courteous etiquette at all times.
• Communicate clearly and thoroughly while respecting confidentiality.
• Working knowledge of Microsoft Office and ERP accounting systems and exceptional typing skills, including ten-key.
• Acquire a broad-spectrum knowledge of Anderson Erickson Dairy’s company staff, products, processes and services.
• Good attendance and punctuality are critical to the success of this position. Be at work on scheduled days and be ready to walk into office by start time given.
• Exceptional time management and organizational skills. Thrive in an environment with multiple tasks and competing priorities.
• Complete tasks in a timely manner.

EDUCATION AND EXPERIENCE:

• High school diploma or GED (minimum) required.
• Associate’s degree in finance or accounting preferred but not required.
• Minimum of one (1) year of prior work experience in the same or similar role preferred.

PHYSICAL REQUIREMENTS

The physical demands described hereafter are representative of those that must be met by an employee to successfully perform the essential functions of this job are as followed:

• Required to stand, walk, sit, stoop, kneel, reach, lift, place, push, pull, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Able to withstand repetitive sitting, bending, squatting, or twisting for long periods.
• Sufficient clarity of speech, hearing and/or other capabilities, which permits the employee to communicate effectively.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

PREREQUISITES:

• Successful completion of a pre-employment physical, drug screen, physical aptitude test and background check with an acceptance of a conditional employment offer.

COMPENSATION:

Based upon applicable skills and experience. Company provided benefits are as followed:

• 401(k)
• Dental insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health insurance
• Life insurance
• Paid Time Off (PTO)
• Tuition reimbursement
• Paid Holidays

TYPICAL SCHEDULE (SUBJECT TO CHANGE):

• Monday- Friday (Rotating *Saturday)
• Eight (8) hour shift
• Holidays (Occasional)
• *Weekends (Occasional)

WORK LOCATION:

• Des Moines, IA. (ON-SITE)

WORK REMOTELY:

• No

AE DAIRY IS AN EQUAL OPPORTUNITY EMPLOYER V/W/D ARE ENCOURAGED TO APPLY AE DAIRY PARTICIPATES IN E-VERIFY

Company Description

Anderson Erickson Dairy is family owned company and has been in business for over 90 years. We pride ourselves on being a home-grown Iowa company with roots that run deep in the local community. Great product, great people and ridiculously high standards. To learn more about Anderson Erickson Dairy please visit http://www.aedairy.com/about-ae-dairy.cfm