Job Description
Software Developer
Job Type: Full-Time Direct Hire
Hours: 9:00 AM-6:00 PM EST (After hours as needed)
Salary: 60,000-80,000 annually
Benefits: Available after 90 days for full-time employees
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 31 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Job Summary:
As a Software Developer II at AnswerNet, you will play a crucial role in designing, developing, and maintaining our call center software applications. You will collaborate with a team of skilled professionals in the Technical Services Department to create scalable and efficient Full Stack solutions that meet the specific needs of our call center operations and enhance the overall customer experience. Your expertise in software development will be instrumental in driving innovation and continuous improvement within our organization. Having the ability to learn AnswerNet operations and systems, evaluate those systems, and deliver solutions is essential.
Reports to: Director of Software and Innovation
Key Responsibilities:
· Collaborate with cross-functional teams, including business stakeholders, project managers, and software engineers, to gather requirements and define software specifications for call center applications.
· Design, develop, and test custom call center software solutions that streamline operations, optimize workflows, and improve agent productivity.
· Integrate call center software with existing systems, databases, and third-party applications to ensure seamless functionality and data synchronization.
· Perform code reviews, identify bugs, and troubleshoot technical issues to ensure software quality and reliability.
· Implement security measures and best practices to safeguard sensitive customer data and maintain compliance with relevant industry standards.
· Stay up to date with emerging technologies and industry trends, and proactively propose innovative solutions to enhance call center efficiency and customer satisfaction.
· Collaborate with the Director of Software and Innovation to establish best practices, coding standards, and software development methodologies within the Technical Services Department.
· Provide technical support and guidance to internal teams, including training and documentation, to ensure smooth software implementation and usage.
· Monitor call center software performance and conduct regular performance assessments to identify areas for optimization and enhancement.
Requirements:
· Bachelor's degree preferred in Computer Science, Software Engineering, or a related field. Equivalent work experience may be considered.
· Full Stack proficiency in:
· C#
· Vue
· PhP
· Ruby
· SQL
· MySQL
· API development
· JavaScript
· MVC
· WinForms
· VB
· Linux
· Windows
· Python
· Familiarity with call center technologies and protocols, including Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and Customer Relationship Management (CRM) systems is a plus but not required.
· Experience with database management systems (e.g., SQL Server, MySQL, MongoDB) and data modeling.
· Strong problem-solving skills and the ability to work independently and collaboratively in a team-oriented environment.
· Excellent communication skills (verbal and written) and the ability to effectively convey technical concepts to non-technical stakeholders.
· Proven track record of delivering high-quality Full Stack software solutions on time and within scope.
· Knowledge of security practices and protocols related to call center data and customer information.
Preferred Qualifications:
· Previous experience in developing full-stack software applications from scratch.
· Familiarity with cloud-based solutions and related technologies.
· API integration and development.
· AI integrations and development
· Understanding of Agile/Scrum development methodologies.
· Knowledge of software testing and quality assurance best practices.
Location:
100% remote. Must be US-based.
Company Description
AnswerNet has 35+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year.
AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies”, Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.”
AnswerNet was also named a “Best Run Company” by SmartCEO magazine
AnswerNet has 35+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year. \r\n \r\nAnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies”, Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” \r\n \r\nAnswerNet was also named a “Best Run Company” by SmartCEO magazine