Job Description
The Charter Operations Coordinator position is primarily responsible for the planning and execution of daily team and fan charters for Anthony Travel clients across the country. This position will work with our various air carrier partners and other external parties to provide a smooth and seamless charter experience for athletic teams and/or fan groups traveling for regular season and post-season games.
The ideal candidate will have prior experience in the area of team travel management and operations, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers. Experienced, take charge professionals with the ability to work well under pressure, and handle a crisis with a steady hand are essential key characteristics for success in this position. Impeccable attention to detail and the ability to work both with a team and independently toward common goals are critical. This person must possess the ability to manage multiple tasks and projects, anticipate client needs, discern work priorities, and meet deadlines with minimal supervision.
Other necessary proficiencies include effective communication skills, both written and oral. Strong computer skills, including knowledge of Microsoft Excel and Outlook are also required. This individual should also be sports-oriented, demonstrate a desire to learn and grow, and offer ideas and suggestions to streamline charter operations processes. Two years professional experience is required. Experience within the travel or sports industry is preferred. This position will require some work during evenings, weekends and holidays.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
CHARTER OPERATIONS
• Customer service support both via phone and email
• Coordinating with air carriers on behalf of Anthony Travel clients to coordinate and confirm all aspects of the charter flight including, but not limited to, manifest creation, departure timing, security screening, catering, and fuel.
• Address any issues leading up to or during the operation of charter flights, acting as the liaison between the client and the air carrier
• Negotiate contracts with air carriers to provide the best possible options for Anthony Travel clients.
• Assist in developing and executing specific procedures, analyze and challenge current processes, and offer suggestions to streamline procedures
• Managing the invoicing and collection process for all charters
• Communicate and manage relationships with both University clients and airline partners
Qualifications
• Deep and personal commitment to the Core Values of Anthony Travel
• Two or more years of related business experience is preferred
• Proficiency in Microsoft Office applications; in particular Excel and Outlook
• Ability to use resources effectively and efficiently, can perform multiple tasks at once, arranges information in a useful manner
• Ability to understand workflow process for maximum output, understands how to separate and combine tasks to increase workflow efficiency, ability to maximize limited resources
• Produce accurate work, even when under pressure, checks the accuracy of information before using or passing on to others
• Ability to set priorities quickly zeros-in on the “critical few” and puts the “trivial many” aside, can juggle numerous tasks and priorities while maintaining productive flow of work
• Practices attentive and active listening, flexible and adaptable, drives for results, demonstrates good follow-through on information and project status
• Ability to work nights and weekends when needed or scheduled
• Past experience within the sport management or travel industry is preferred
Additional Information
• This is a remote based position.
• Report to the Manager of Charter Air for daily work and other office issues
• Preferred working hours: 11:00 am– 8:00 pm
• Ability to work additional hours and weekends when needed or scheduled
• Provide support to the full Anthony Travel Air Charter staff, as needed