Job Description

Job Description:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.

• This is a journeyman position for the typical desk side support technician.

• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.

• Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Qualifications

Responsibilities

• Provides support for software, hardware and networking support for desktops, laptops and servers

• Provides maintenance and support on legacy products

• Supports Core, server products

• Performs disk replacement on enterprise storage products

• Installs and maintains PCs and associated software, networks, servers and peripherals

• Supports network products from operational and maintenance perspectives

• Performs installs, moves, adds and changes as required

• Tests and certifies PCs, networks, servers and client approved applications

• Provides follow-up on problems or escalation.

• Maintains a high degree of professionalism in actions, demeanor and dress.

• Ensures customer satisfaction throughout the service delivery transaction.

• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

• Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.

Additional Information

Payrate: $25/hr