Job Description

The Application Administrator maintains, monitors, and supports software systems and applications used within the organization. Will function as the primary support resource for one or more systems and/or applications with multiple concurrent users. Responsible for the configuration and customization required to meet the needs of the organization and user base. Ensures application control, integrity, and accessibility via problem-solving, testing, and debugging. Develops and maintains documentation for application access, usage, workflows and procedures. The position is best filled by an energetic, self-motivated individual with a passion for technology, innovation, and problem-solving.

How will I contribute?

The Dynamics 365 System Administrator (F&O) will be the Subject Matter Expert for the MS Dynamics 365 Finance and Operations Cloud Platform. This highly visible position will report directly to the Director of Information and Acting Chief Information Officer, and will be heavily involved in both tactical and strategic operational planning. You will be joining a growing Team of IT Professionals across CRB Enterprise and will serve as a Primary Communicator between IT and Business Stakeholders.

• Deliver quality customer service supporting production operations and end user consultation as well as recommendations and input into operational strategic planning.
• Manage day-to-day system operational management of the MS Dynamics 365 Finance and Operations Cloud platform
• Serve as the liaison between business stakeholders and other IT teams to integrate commercial solutions into the larger ERP system topology, including security configurations, APIs (third party integrations, internal integrations), on-line transaction processing), and business continuity planning
• Serve as the primary point of contact for the entire application including overall performance, security coordination of any APIs, license utilization & projected needs, as well as analyzing and modifying the system configuration to include testing and debugging in response to support tickets
• Maintain data architecture/DB, troubleshoot issues and debug as it relates to the MS Dynamics 365 Finance and Operations System
• Work with Data Quality Specialist to develop processes to continuously monitor data quality and integrity
• Develop, prioritize, and communicate a schedule for future database releases/enhancements
• Communicate and manage the change management (release) process
• Diagnose system software problems to troubleshoot and resolve issues in a timely fashion
• Manage the new user on-boarding process
• Participate in the delivery of ERP application upgrades and enhancements with the help of Technical Project Management, Organizational Change Management and Process Operations Excellence staff through analysis, design, configuration, testing, training, and deployment activities necessary to deliver superior quality ERP and customer data solutions
• Prioritizes and negotiates scope for release management
• Works with SMEs to ensure proper workflow and training documentation

Qualifications

• Bachelor's Degree or Bachelor's of Arts degree in Business Systems, Computer Science or other relevant program
• Dynamics 365 F&O ERP experience as administrator and/or developer
• Understanding of Dynamics 365 Solution Components and Platform Extension
• Experience in Azure DevOps configuration and management for SAAS ( for D365) as well PAAS (for Azure Functions, Azure Logic App etc) based work loads
• Cloud monitoring; experience with Azure Log Analytics, Azure Monitor, SysDig, and Application Insights
• Experience with Azure CLI, PowerShell and ARM templates
• Exposure to Microsoft's power platform with CDS/Dataverse
• Experience and/or sound understanding of Agile / Scrum process
• Requires superior teamwork skills
• Strong interpersonal and communication skills are a must; ability to read, write, and speak in a professional manner
• Excellent analytical, and critical thinking skills
• Ability to problem solve is essential
• Able to demonstrate responsibility, punctuality, personal integrity and professionalism
• Ability to effectively multi-task and adapt to changing business priorities
• Superior customer service skills with attention to detail
• Excellent time management, organizational and listening skills are required
• Experience with large scale multi-site IS operations
• Knowledge of Microsoft productivity applications

Additional Information

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All your information will be kept confidential according to EEO guidelines.

CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.

CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.

CRB offers a complete and competitive benefit package designed to meet individual and family needs.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.