Job Description

As an Applications Analyst, you will be responsible for managing both on-premises and cloud-hosted applications, ensuring their optimal performance and reliability. You will collaborate with third-party vendors, monitor system performance, and troubleshoot issues to minimize downtime. Additionally, you will assist with database management, provide second-tier support to users, and contribute to disaster recovery planning. Your expertise will help drive process improvements, enhance security measures, and ensure seamless integration of software systems.

** WHAT YOU'LL DO** :

• Develop and maintain standards for configuration, monitoring, and maintenance.
• Help understand and document the licensing requirements of all applications, software, interfaces, and databases.
• Monitor event logs, respond to alerts, and report on performance.
• Provide second-tier support and assist users with application-related issues.
• Maintain accurate documentation and ensure compliance with licensing requirements.
• Assist other departmental staff with troubleshooting.
• Work to improve the user experience of applications.

Qualifications

** MUST HAVE:**

• 2-year degree in a computer-related field.
• 2 years of experience working with enterprise application technologies.
• Strong analytical, troubleshooting, and time-management skills.
• Proficiency with Microsoft SQL Server, SQL queries, and Office 365 applications.
• Excellent communication skills to interact with technical and non-technical users.
• Self-starter with the ability to manage multiple projects.

** NICE TO HAVE:**

• 4-year degree in a computer-related field.
• CompTIA A+ Certification or Microsoft Certified Professional
• Microsoft Certified Professional.

Additional Information

** SKILLS CRITICAL FOR SUCCESS:**

• Strong interpersonal skills balanced with ability to work independently.
• Ability to prioritize tasks and manage multiple projects efficiently.
• Adaptability to manage and support both on-premises and cloud environments.
• Experience with enterprise-level software applications and systems integration. Workday experience is a bonus.
• Self-motivation and a proactive approach to continuous learning and improvement.

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer..

The deadline for internal applications is set for two weeks from the date of the job posting.

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