Department: Administration

Schedule/Status:

8am-4:30pm; Full Time

Standard Hours/Week:

40

General Description:

The Manager is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice®; actively and effectively participates in ensuring strategic goals and objectives are met or exceeded; provides the management and oversight necessary to ensure assigned functional area(s) have the proper resources, metrics, and talent in place to effectively fulfill our mission to provide Healing Experiences for Everyone all the Time® and achieve organizational strategic (Game Plan) goals. The Manager assumes 24-hour responsibility and accountability for assigned functional area(s). This position reports to the AVP/CNIO. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.

Key Responsibilities:

HEALING COMMUNITIES | GROWTH

1. Manages operational planning within assigned functional area(s) to anticipate current /future service solutions.

2. Manages implementation of growth strategies to support achievement of Parrish Healthcare Game Plan goals. Develop and implement plans for long-term application systems growth and alignment with organizational goals.

3. Assures the achievement of departmental dashboard metrics within each strategic pillar (People, Service, Quality, Growth, Finances); takes immediate and effective steps to assure national benchmarks are achieved or sustained.

HEALING EXPERIENCES | SERVICE

4. Manages departmental systems, processes, policies, and procedures that result in assigned area(s) of responsibility and care partners always providing excellent service excellence as measured by national best-practice benchmarks.

SYSTEM RELIABILITY | QUALITY & SAFETY

5. Manage and mentor clinical and financial application analysts. Manage team workflow by assigning tasks, ensuring efficient resource allocation, and ensuring the team meets deadlines and project goals. Optimize workflows though directing efforts to improve the EHR system’s functionality and user experience, ensuring it meets the evolving needs of healthcare teams.

6. Oversee the deployment of new systems, upgrades, and optimizations to ensure the software supports clinical and financial workflows and is aligned with organizational goals.

7. Ensure system performance and compliance by monitoring the health of the application systems, ensuring data integrity, user adoption, and compliance with industry regulations (e.g., HIPAA). Monitor system performance and generate reports on usage, performance, and compliance to inform decision-making at the leadership level.

8. Coordinate with stakeholders by serving as the liaison between clinical teams, IT departments, vendors, and other stakeholders to ensure the system meets the needs of all users.

9. Manages systems, processes, policies, and procedures that result in a continuous improvement environment within which assigned area(s) and care partners always achieve national best/leading-practice standards for quality and safety as measured by CMS, Joint Commission, and other regulatory agencies pertinent to areas of responsibility, holding self and others accountable for actions and outcomes.

10. Responsible for the adherence to all Parrish Healthcare policies and procedures as well as regulations and codes established by federal, state, and local governments affecting professional practice and industry regulations. Leads necessary certification, accreditation, and audit procedures; and ensures that reports required by regulatory agencies are prepared and submitted within established timeframes.

CARE PARTNER ENGAGEMENT | PEOPLE

11. Manages systems, processes, policies, and procedures that result in an inclusive, collaborative, healing work environment within which national best/leading-practice standards for employee engagement are achieved as measured by effective performance management, problem-solving and conflict resolution, mentoring aspiring care partners, and inspiring care partner commitment to our mission, vision, values, and safe care pledge.

Maintains skills and knowledge within professional practice for self and for assigned care partners; able to step in and serve as back up to assigned care partners to cover staffing needs as necessary.

Requirements:

Formal Education:

Bachelor’s degree required within related field. Associate’s Degree (AA or AS) in related field with two years supervisory or management experience may be substituted for Bachelor’s Degree.

Work Experience:

3 years to < 5 years of experience in related area with two of those years being supervisory or management experience.

Required Licenses, Certifications, Registrations:

Current Sigma Six Yellow Belt certification or required within one (1) year of employment.

Current Florida RN License.

Full Time Benefits:

Eligible to participate in a number of PMC-sponsored benefits, including:

Benefits Start on Day 1

Health, Dental and Vision Insurance

403(b) Retirement Program

Tuition Reimbursement/Educational Assistance

EAP, Flex Spending, Accident, Critical and Other Applicable Benefits

Annual Accrual of 152 Personal Leave Bank (PLB) Hours