Entry GCC Customer Service Representative needed for a 12-month contract to hire opportunity with Yoh’s client located in Austin, Texas.

The Big Picture:

*** Work Shift:10:30 A.M. to 7:30 P.M. CST. Monday - Friday.

• Supports escalations and follows up on customer requirements not being met
• Handles routine customer inquiries via phone, e-mail, and fax
• Maintain excellent communication with customers and internal stakeholders

"One Stop Shop" for customers for any type of Services requests. This includes: Service Agreement Customers, On Demand Customers or Labor dispatch. Face of organization for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field Engineer, Logistics, Order Fulfilment, Marketing, Sales and Internal Organization.

What You Will Be Doing:

• Responsible to process and maintain customer request via emails and phone call in SAP CRM System
• Responsible to create and maintain quotations/opportunities/sales orders/service case in SAP CRM system
• Responsible in managing customer escalation by working closely with internal stakeholders
• Required to use existing procedures to problem solve customer escalation and follow up
• Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
• Required to adhere to business, operation procedures and financial policy

What You Need to Bring to the Table:

• Strong communication skill - written and spoken (Ability to Use Positive Language)
• Knowledge of product or service
• Strong spoken and written English
• SAP/CRM/ Supply chain process knowledge is a plus
• Customer service experience
• Call center experience is a plus
• Semiconductor experience is a plus

What’s In It For You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you.

• Medical, Dental & Vision Benefits
• 401K Retirement Saving Plan
• Life & Disability Insurance
• Direct Deposit & weekly e-payroll
• Employee Discount Program’s
• Referral Bonus Program’s

Opportunity is Calling, Apply Now!

You should be proficient in:

• Customer Service
• Basic Computer Skills

Salary info:

$18 - $22 / hr