Appointment Center Representative

Job Description

Job Purpose:

We are looking for self-motivated individuals to set appointments for free estimates. We have a family-like atmosphere and a friendly work environment. There is a great opportunity to do well here. You would only call people who have contacted us first and showed interest in one of our products; therefore, the Do Not Call list doesn't affect us. We have year-round Marketing efforts that bring in new leads daily. This is a great opportunity for the right candidate who enjoys talking to people on the phone and loves to smile. The Call Center Agent will communicate with customers, provide information, and ensure high levels of customer satisfaction. They will follow script, set appointments, increase contact with existing client base and re-set missed appointments, greet and follow a script for showroom walk-ins.

Job Duties:

Daily

• Answering calls

• Making Outbound calls

• Completing assigned marketing tasks

• Updating customer information in database

• Confirming upcoming appointments.

Other Duties:

• Responds to telephone inquiries and complaints using standard scripts and procedures.

• Gathers information, researches/resolves inquiries and logs customer calls.

• Communicates appropriate options for resolution in a timely manner.

• Informs customers about services available and assesses customer needs.

• Determines requirements by working with customers.

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Maintains call center database by entering information.

• Keeps equipment operational by following established procedures; reporting malfunctions.

• Updates job knowledge by participating in educational opportunities.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Requirements:

We are looking for (2) Part-time Call Center Reps. OUTBOUND CALL CENTER SALES

EXPERIENCE A PLUS but not mandatory.

Experience in phone sales or appointment setting is ideal. Industry experience is a plus.

Excellent, professional conversational skills

The ability to be respectful, warm and persuasive over the phone

A burning desire to excel

Great attendance record; punctual

Great personality

A ‘Get it Done’ mind frame

The ability to peak potential customer’s interest in Fitch Construction products and services

Strong communication skills

Basic computer and data entry skills

With flexible work schedules, competitive compensation, and amazing growth opportunities, we invite you to bring your skills and expertise to our team.

Pay: Starts at $16/hour and bonus plan available

Hours: Day Shift