Job Description
Aptive Environmental provides environmentally responsible residential and commercial pest services to more than 5,000 cities acrossNorth America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive with launched the clear intention to grow as a world recognized brand. In 2020, with more than 1 million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors.
In 2019 Aptive was the youngest company featured on Glassdoor's Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. Aptive is also a proud member of the EPA's Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation "Nothing But Nets" to help stop the spread of Malaria transmitted by mosquito bites.
RESPONSIBILITIES INCLUDE
Work in a call center from shifts ranging between 7am to 9pm Mountain Time.
Taking inbound phone calls from Sales Reps or Team Leaders needing help with customers, accounts routes, rescheduling.
Helpingsales reps with pointing them in the right direction concerning technology help (tech support), permitting, housing, or pay.
Communication between call center, service pros, area managers, and other sales reps for customer appointments and various other tasks.
Answeringbasic questionsabout customer accounts, pricing, and updating payment methods.
Fielding basic questions on what pests wetreat and which we do not.
Fielding basic questions about what our service entails and what the sales rep or customer expects.
QUALIFICATIONS:
REQUIRED SKILLS:
Ability to work independently and collaboratively
Strong interpersonal skills
Excellent communication (written, verbal, interpersonal) skills
REMOTE REQUIREMENTS:
Remote position at home (mandatory 3 day virtual training from 8AM-4PM Mountain Time)
Must provide a quiet work environment
Internet speeds of 20 Mbps, consistent download speeds with jitter below 20 milliseconds
Aptive offers the following benefits:
Group Health, Dental, Vision, and 401k plans
Paid holidays
Paid time off after 30 days
Equipment and tools provided by Aptive
Upbeat and exciting company culture and much more!
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Company Description
We responsibly protect your family and the environment. We don’t just kill bugs; we make life easier, homes safer, and businesses more productive. Aptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.