The Aquatics Director at British Swim School of Manhattan will gain fulfillment through leading our mission “To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.” In this position, you will be responsible for training, coaching, developing and retaining a dynamic swim instructor team. This will result in the retention, success, and positive customer experience for our students and families in the British Swim School Aquatics Program. Results are achieved through analysis, strategic planning, execution and leadership, promoting a fun and gentle approach to student engagement and progression. Maintaining a high level of brand standards across the program is essential for success.

A passion and love of the water and working with children is a MUST!

Knowledge, Skills, and Abilities

Enthusiastic, assertive personality with strong relationship and customer service skills

Effective and influential leadership in a fun environment built on trust

Written and oral communication skills

Strong aquatics acumen with collaboration skills

Disciplined to follow and enforce schedules, company policies and enforce safety procedures based on Franchise expectations

Ability to lead, supervise, train and coach associates, to include organizing, prioritizing, and scheduling work assignments

Critical thinking, problem solving, analysis and strategic planning

Able to demonstrate and/or have knowledge of freestyle, backstroke, breaststroke and butterfly swim strokes

Roles and Responsibilities

Reports to and communicates directly with the Franchise Business Owner

Supervise, train, coach and retain a dynamic team of swim instructors

Manage staff schedule of aquatics team including time off requests

Identify areas of opportunity, develop and execute action plans to address challenges and improve results in customer retention, revenue and expense containment through aquatics employees

Conduct training, reviews, recognition and individual development of aquatics staff

Manage underperforming aquatics associates utilizing personal improvement plans, coaching and disciplinary tools to improve or terminate unsatisfactory performance with consultation of Franchise Business Owner

Conduct classes when needed

Communicate with customers and resolve any issues in a timely manner

Regular and frequent site visits

Ensure classes and training adhere to current company brand standards

Ensure pool locations have proper inventory of supplies for lessons

Ensure that all water and safety standards are maintained at the pools

Ensure strong execution of all programs including Barracudas program

Attending appropriate ongoing training locally and with corporate

Other responsibilities as assigned by the Franchise Business Owner

Qualifications:

● Bachelor’s Degree or relevant experience

● American Red Cross Lifeguard or equivalent

● CPR/First Aid Instructor Certification

● Successful completion of aquatics leadership training through British Swim School Corporate

All employees and customers wear masks or shields.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.