HOW WILL YOUR ROLE IMPACT FIRST COMMAND?
- Serve First Command’s high net worth clients by partnering with Advisors and FP Advanced Planning Consultants to identify candidates for customized portfolio management (IMA).
- Construct and manage risk appropriate portfolios in conjunction with client’s financial plan as prepared by Advisor.
- Communicate with clients & Advisors about portfolio performance, asset allocation and position changes, and market events that influence portfolio behavior
- Represents First Command’s highest level of investment expertise and client service
WHAT WILL YOU BE DOING?
- NEW BUSINESS
- Participate in conference calls, in person appointments or other responses to Advisor requests for new business proposals.
- Gather financial plan and asset information to construct appropriate proposed investment portfolios.
- Work with Advisor and FP Advanced Planning Consultants to prepare new business for submission to Trust Administrative Committee for approval.
- Work with assigned Trust Investment associate to open account and follow through on asset gathering and portfolio deployment
- Travel to the Field for client events & appointments at least 3x annually and participate in Advisor events (Fast Start, Advanced Planning Academy, Winter Workshops, etc.).
BUSINESS RETENTION
- Follow WM & TS procedures for portfolio monitoring, rebalancing, adjusting accounts for addition/removal of positions from the Approved Securities List.
- Execute trades promptly to accommodate client distribution requests or to deploy excess cash.
- Participate in due diligence efforts to review investment partners.
- Respond to inquiries from Advisors and clients regarding portfolio activity and market events. Proactively schedule contact with Advisors & clients.
- Partner with Trust Officer/Sr. Trust Officer to manage fiduciary account investment portfolios in accordance with the parameters of the governing trust document.
- Work with assigned Trust Investment Associate to resolve service requests or escalated client/Advisor issues.
ADMINISTRATION
Adhere to WM & TS procedure requirements for documenting client/Advisor interactions (Maui Call Tracking)
Utilize automated workflow effectively and consistently
Prepare and present projects or reports to WM & TS committee structure (e.g., TIC, TAC) as requested
As directed by Trust Investment Manager, execute trades as required by changes in the Approved Securities List.
REGULATORY
- Perform 12 CFR 9 (Reg 9) Initial Reviews as required by Trust Policy
- Perform 12 CFR 9 (Reg 9) Annual Reviews each month in a timely manner for assigned accounts.
- Adhere to WM & TS reporting requirements for account maintenance
- Maintain knowledge of banking and investment trends and regulatory developments
- Complete mandatory compliance training required by FCB and FCFP
- Adhere to WM & TS policy and procedures governing fiduciary account activities.
WHAT SKILLS/QUALIFICATIONS DO YOU NEED?
EDUCATION
- College degree required; business or related field preferred
WORK EXPERIENCE
- 5+ years related financial services industry experience required
- Financial services customer service experience required
CERTIFICATIONS & LICENSES
- CFP® or ChFC preferred
- Series 63 and 65, or Series 66, required, or must be acquired within 90 days of hire
- Series 7 required, or must be acquired within 90 days of hire
KNOWLEDGE, SKILLS AND ABILITIES
- Strong ability to use all components of Microsoft Office
- Demonstrated success in developing and executing systematic processes to complete projects
- Current working knowledge of investment products and platforms
- Outstanding written and oral communication skills required, with the ability to communicate complex concepts in simple terms
- Ability to compassionately handle client and advisor issues
- High level of problem-solving, mathematical, statistical and analytical skills
- Must be detail-oriented and possess strong organizational skills and work effectively under pressure
- Must be able to handle frequent interruptions throughout the day, addressing co-worker, advisor, employee and client needs, and still be able to accomplish necessary responsibilities
- Ability to travel, as needed, to attend workshops/conferences or meet with clients/advisors
- Ability to work independently and prioritize responsibilities
- Work well as part of a team; understand/respect the needs of others
- Ability to follow procedures and convey them to others
- Ability to maintain client confidentiality
- Working knowledge of trust accounting systems and methods a plus
- Ability to multi-task and move quickly from one task to another
- Superior customer service skills and the ability to work in a professional environment
- Desire to take ownership of assigned responsibilities and deliver a high-quality product
Disclaimer
The information of this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.
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Required Experience