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Administrative Assistant Family Services

TracFone Wireless

Administrative Assistant Family Services

Miami, FL +1 location
Full Time
Paid
  • Responsibilities

    WHO WE ARE:

     

    TracFone Wireless, Inc. is America’s largest prepaid, no-contract wireless service provider with more than 20 million subscribers across its family of brands. We are a diverse team that operates in an entrepreneurial environment that thrives on innovation and ingenuity. We believe and stand by our TRAC values: Trust, Respect, Accountability and Collaboration.

     

    WHAT YOU WILL DO:

     

    • You will be responsible for user experience design of initiatives impacting the conversational channels.

    • In this role you will lead, guide, and influence a team of UX/UI Designers performing complex workflow analysis, designs, and converting business objectives into detailed blueprints and requirements to be used during the implementation of new and / or improved conversational products of all company initiatives.

     

    RESPONSIBILITIES:

     

    Lead Design Efforts

     

    • Provide creative and experiential leadership during the creation of conceptual diagrams, wireframes, mockups, prototypes, and VUI specifications.
    • Regular participation in the creation of user stories, sprint planning sessions, and design reviews.
    • Guide and support cross functional teams during the implementation of company initiatives. Cross functional teams include IT, SQA, PMO, and business or product owners.

     

    UX/UI Design Architecture and Strategy

     

    • Collaborate with definition of the UX solution’s design and execution strategy for major conversational company initiatives typically impacting multiple processes, services and/or brands.
    • Ensure that design solutions are user-centric, cohesive, provide an exceptional holistic user experience, and achieve business goals.
    • Help define the conversational channels UX documentation guidelines and standards in collaboration with the UX/UI Design Architecture & Conversational channels, Sr. Manager.

     

    Conversational User Interface and User Experience Design

     

    • Design Voice User Interfaces (VUI) and User Experience (UX) solutions for major company projects.
    • Develops high-level and detailed storyboards, mockups, and prototypes to effectively communicate voice interaction and design ideas.
    • Creates voice user interface (VUI) design in collaboration with UX Designers, Product Owners and IT Dev. Define and extend voice persona for various new product areas.

     

    User Experience Research

     

    • Analyze market research, personas, customer feedback, site metrics, focus groups and usability findings to incorporate learnings in the design strategy and provide better experiences for TracFone brands and customer types.
    • Evaluates usability and audio consistency of existing dialog flows and recommend design changes.

     

    Management Responsibilities

     

    • Responsible for making sure that department procedures and methodologies are being followed.
    • Oversee the design process in an agile environment, the intake of work, scheduling and project allocations. 
    • Assist in team building and growing the Conversational team’s talents.

     

    Required Skills Required Experience

    WHAT YOU WILL BRING:

     

    • BS in Industrial Engineering, Information Systems/Software Engineering/Telecommunications Engineering or Digital majors.  Other Engineering disciplines may also be considered.
    • BS / BA is acceptable with some research/ analytical work, conversational user interface / user experience knowledge.
    • 5 years of experience in designing the user experience of digital channels.
    • Some previous experience designing for conversational channels, voice applications, chatbots or virtual assistants.
    • Training or related work experience on technologies like Natural Language Processing, Machine Learning, Artificial Intelligence, and Predictive Modelling.
    • Previous experience managing small or medium-sized teams.
    • Proven effectiveness at mentoring/coaching other engineers.

     

  • Qualifications

    Computer Skills including:

    • Basic Outlook 
    • Intermediate Microsoft Word
    • Intermediate Excel
    • Basic PowerPoint

    Knowledge of community resources

    Excellent communication skills

    Ability to prioritize, multi-task, and meet deadlines

  • Locations
    Miami, FL • Doral, FL