Area Care Services Director

Full-Time

Salary : Based upon experience

BrightStar Care of Novi is seeking an operations focused leader to join our team! The Area Care Services Director will lead, manage, and hold all office and field staff accountable to deliver consistent, safe, compassionate, and high-quality care to each client. The Area Care Services Director is responsible for overall territory and office operations and is accountable for all personnel. BrightStar is looking for a self-driven, high-energy individual to lead a highly motivated team of home health care employees, clinical, sales and and office staff. This full-time position is a rewarding opportunity to provide care in the homes of those who need it.

Care Services Director Benefits

Weekly pay with direct deposit

PTO

Health, Dental & Vision insurance

Short & Long Term Disability

Life Insurance

401k

Responsibilities:

Client and customer care – effectively manage the customer care managers (CCMs), schedulers, and all customer/client relations

Recruitment – oversee the recruiting process and assist with implementation and execution of active, ongoing recruitment strategies to attract the best field staff and branch office staff

Payroll, scheduling, billing– Supports and uses all technology tools and resources to ensure proper business processes

Accreditation and compliance – enforces and maintains all Joint Commission accreditations standard of excellence and complies with all federal, state, and local regulations, as well as employment laws and practices

Provide support to the Sales Team – assist with sales visits, initial inquiries, marketing events and other community needs to drive the business

Assist with on-call for emergency staffing, or urgent branch matters outside of normal business hours.

Requirements

High School Diploma required

Associates and/or Bachelor Degree in Business Management or Administration; may substitute Degree requirement with a combination of education/experience; and minimum of 2 years’ experience supervising multiple departments (Branch Management, Care Coordination or similar) and/or managing sales, customer service, and human resources functions within an office setting.

1-2 years sales management experience

Valid driver’s license

Valid state required proof of full coverage auto insurance

Management experience within a healthcare environment with supervision of direct caregivers, LPNs, CNAs, and RNs is highly desired.