Job Description

The Area Learning & Development Manager is responsible for the delivery of bespoke training programs that align with Auberge Resorts Collection initiatives and collaborations. This individual will be the training Ambassador on property to ensure that all departments are aligned and focused on their particular training needs. Serving as a facilitator, the Area L&D Manager will put their unique spin on existing training programs as well as focus on the professional development of each team member on property. This position will be support the L&D function at Goldener Hirsch and The Lodge at Blue Sky.

FOCUS AREAS:

50% Monitoring/Managing/Updating Auberge Resorts Training Programs and Tools
10% Executing the Management Development Program
10% Enforcing Compliance/State Required Trainings
10% Managing/Updating Training Resources (to include the Google site)
20% Facilitating Training Programs

• Manage and facilitate existing training programs that include; service standards, orientation experience, heartfelt service, leadership development, annual team member survey administration, management development program (college) and the certified trainer program
• Direct responsibility for the annual mandatory training calendar, ensuring full completion within targeted timelines and providing timely and accurate updates to department leaders
• Maintain accurate and easily accessible records and processes for all learning and development activities, including recording and monitoring attendance, ensuring that team members required to attend specific workshops are easily identified and followed up
• Serve as the Training Ambassador within the property for anyone with questions regarding training and development plans for their departments
• Become a trusted partner with all department leaders and have a full understanding of their teams and training requirements
• Continually update all training to ensure adherence to all state and federal requirements
• Assist with T&C events such as engagement surveys, rewards & recognition programs, Housekeeping Week, Enrichment Rally’s etc.
• Assist with miscellaneous Talent & Culture functions, as needed

Qualifications

• Ability to communicate clearly and concisely, both orally and in writing.
• Experience as a training facilitator having a track record of impactful and effective program delivery
• Excellent relationship building skills with the ability to truly connect an audience
• Strong attention to detail and advanced preparation.
• Self-starter and always proactive with the ability to work in a fast-paced and changing environment
• Experience within the hospitality industry as a trainer is preferred
• B.S./B.A. degree in Business Management, Human Resources, Organizational Development is preferred
• Bi-lingual (English/Spanish) is desirable

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With 24 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are best loved because we are intimate, stylish, soulful and deeply personal.

Auberge’s latest European escape takes inspiration from the artistry and perfection of Renaissance greats whose eye for beauty bridges past and present. Tucked down a cypress-lined entrance north of Florence’s cobblestoned centro storico, wrought-iron gates open onto Collegio alla Querce, an exquisite cluster of reimagined 16th-century UNESCO buildings once serving as a cultural institution, preparatory school, chapel and theatre. The hotel grounds, embraced by acres of magnificent Baroque gardens, gaze upon panoramic views of the iconic Duomo and terracotta cityscape, and on the opposite side, miles of lush Chianti winelands. Offering all the pleasures of a refined country home, Collegio alla Querce balances the sophistication of Florence with the relaxed pace of Tuscany in characteristic Italian style.

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.