PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.

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Salary : Pay Grade 14 ($53,393.00 - $71,000.00)

Region : Crawford, Erie, McKean, Mercer, Potter, and Warren (Must live in proximity to these counties)

Department : Pennsylvania School Services

This position is responsible for the promotion of PHEAA’s mission, programs, products and services to educational institutions, legislative and civic groups, customers, clients and constituents in an assigned area of Pennsylvania and is visible as the image of PHEAA to the general public in PA. This position requires extensive travel and working outside of normal business hours.

Primary Duties and Responsibilities

Public Service

Establish relationship and, using industry expertise, educates secondary educational institutions and community/ public service organizations in an assigned area. There is special focus on the high schools, federal grants in which PHEAA plays a role in in-kind activities, low income schools and schools that have a low percentage of students going on to higher education, as well as organizations that best reach our target audience, to create awareness of access to higher education.

Assist key stakeholders in an assigned area with the coordination and delivery of training and programming regarding college access and financial aid. There is special focus on enhancing collaboration among various customer groups to more effectively deliver services to our target audience.

Establish and maintain relationships with financial aid offices at postsecondary institutions in order to share industry knowledge and assist with training initiatives and problem resolution for State and Federal programs administered by PHEAA on behalf of the Commonwealth and Federal Government. Serves as liaison through personal visits, PASFAA meetings, regulatory updates and intra-Agency communications.

Develop and maintain an effective working relationship with federal and state legislative offices, providing them with updated financial aid information and literature, technical assistance with constituent concerns, and participation at financial aid information sessions and similar events as needed; works collaboratively with in-house Legislative Affairs staff to avoid duplication of effort and to ensure effective communications.

Maintain up to date knowledge of state and federal regulations, products, and services that govern access and processing of financial aid; participates in internal and external conference calls, webinars, and training initiatives on a regular basis

Collaborate with business units throughout the Agency, in particular State Grant and Special Programs, Legal and Compliance Services, Web Products Management, and other departments within Public Affairs

Conduct financial aid presentations and Free Application for Federal Student Aid (FAFSA) completion sessions (or computer lab settings) with students and/or parents and education on the college application and financial aid process.

Conduct training (presentation or computer lab) at school counselor/teacher workshops or other areas as needed, related to the financial aid process, educationplanner.org, mysmartborrowing, or planning, preparing and paying for a higher education.

Attend and exhibit at events such as college fairs and career fairs where information and materials are distributed to parents, students and the general public about preparing and paying for a college education.

Recommend changes to the type and frequency of outreach services.

Research and recommend changes to financial aid educational resources as it relates to the target audience.

Keep abreast of competitor products and make recommendations on enhancements to our products.

Promote PHEAA’s Student Loan Notification Tool to postsecondary institutions

Promote all PA Forward Loan products

Other Duties and Responsibilities

Operate independently in terms of scheduling all visits, events and activities to be conducted with customers throughout the service area.

Comply with the Agency’s enterprise security and privacy policies and departmental procedures.

Document all completed activities in the SalesLogix database and through bi-weekly reports.

Develop and analyze metrics to measure effectiveness of programs, products and services and make recommendations for improvements.

Create or contribute to the development of different media to enhance outreach services.

Perform any other duties and/or tasks that may be assigned to him/her on an as needed basis.

Essential Duties and Responsibilities

Physical Requirements and Work Environment

Ability to work flexible hours on weekends and evenings.

Travel up to 80% is required.

Valid driver’s license and a good driving record.

Must obtain and maintain (five year renewal cycle) the following clearances: 1) Report of criminal history from the Pennsylvania State Police (PSP), 2) Child Abuse History Clearance from the Department of Services; and 3) fingerprint based criminal history submitted through the Pennsylvania State Police.

Required Skills

Bachelor’s degree and three to five years of experience in school counseling, education environment or public service role or any equivalent combination of experience, training, and/or certification(s).

Demonstrated excellent public speaking skills with targeted market audience.

Ability to engage, educate and encourage students/parents/guardians to consider higher education in a student’s future.

Working knowledge of higher education processes (admissions, financial aid, etc.)

Solid interpersonal skills with the ability to quickly build rapport with diverse audiences.

Experience presenting ideas (written and oral) and new complex concepts to individuals for the first time; to which the subject matter is foreign and complicated

Intermediate knowledge of Microsoft Office and ability to quickly learn new financial aid software

Flexibility to perform work activities on evenings and weekends.

Demonstrated ability to relate well and build rapport with a diverse audience from a variety different socioeconomic backgrounds, political environments and educational institutions.

Preferred Qualifications: Working knowledge of regional issues (employment needs, economic environment, educational opportunities, barriers to higher education, etc.); Direct experience with financial aid administration

PHEAA’s environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Our organizational culture promotes diversity, equity, and inclusion at all levels of the organization.

Required Experience

Bachelor’s degree

Bachelor’s degree and three to five years of experience in school counseling, education environment or public service role or any equivalent combination of experience, training, and/or certification(s).

Demonstrated excellent public speaking skills with targeted market audience.

Ability to engage, educate and encourage students/parents/guardians to consider higher education in a student’s future.

Working knowledge of higher education processes (admissions, financial aid, etc.)

Solid interpersonal skills with the ability to quickly build rapport with diverse audiences.

Experience presenting ideas (written and oral) and new complex concepts to individuals for the first time; to which the subject matter is foreign and complicated

Intermediate knowledge of Microsoft Office and ability to quickly learn new financial aid software

Flexibility to perform work activities on evenings and weekends.

Demonstrated ability to relate well and build rapport with a diverse audience from a variety different socioeconomic backgrounds, political environments and educational institutions.

Preferred Qualifications: Working knowledge of regional issues (employment needs, economic environment, educational opportunities, barriers to higher education, etc.); Direct experience with financial aid administration

PHEAA’s environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Our organizational culture promotes diversity, equity, and inclusion at all levels of the organization.