SCOPE OF POSITION:
Responsible for performing case interviews and initial public health risk assessment of COVID-19 cases.
ESSENTIAL JOB FUNCTIONS:
- Provide the first point of contact for COVID-19 positive individuals.
- Perform case interviews and initial public health risk assessment of COVID-19 cases according to protocols or guidance as indicated.
- Track, inform, and educate escalation queries to non-clinical Contact Tracers.
- Ensure the timely and accurate recording of information from those interviews using systems provided.
- Provide clinical advice to cases and their contacts as directed by protocols and procedures.
- Receive escalation queries from non-clinical Contact Tracers, provide advice and take action as appropriate.
- Escalate and refer challenging or complex cases or incidents and outbreaks of COVID-19
- Ensure accurate, up to date records of contacts/action by completion of relevant records and compliance with team handover procedures, in line with CDC guidance and procedures.
- Utilize clinical judgment, knowledge & expertise to advise or redirect a caller as appropriate
- Complete required training to fully carry out job duties, including mandatory updates/refresher training
- Contribute to ongoing development of current protocols, guidance and standard operating procedures as appropriate.
- Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
- Additional duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS (WITH OR WITHOUT THE AID OF MECHANICAL DEVICES):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to lift up to 50 pounds. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.
Required Skills
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to modify and adapt methods of communication to account for the differing needs of contacts especially in stressful and difficult situations and ensure polite, efficient and appropriate communications exists at all times.
- Ability to maintain confidentiality
- Type 40 wpm
- Customer service
- Initiative
- Ability to multitask
- Ability to prioritize
- Professional
- Attention to detail
- Ability to meet deadlines
- Intermediate skill level with MS Office (Word, Excel and Outlook)
- Use various office machines, including telephone, fax and multi-functional printer/copier/scanner
- Strong communication skills on the telephone and/ or written correspondence
- Exceptional skills in Business English
- Strong organizational skills
- Flexibility
- Work in a team setting
- Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients and the public
- Regular and punctual attendance
- Time management skills
- Problem solving skills
Required Experience
EDUCATION:
Required: Diploma or Associate’s degree in nursing, licensed as a Registered Nurse in the state of Arkansas without restrictions.
Desirable: Bachelor’s degree in nursing.
EXPERIENCE:
Required: Bilingual English/Spanish. Two (2) years’ nursing experience.
Desirable: Public Health and/or Case Management experience.
INTERNET REQUIREMENTS:
Own telephone and wireless internet (WiFi)
Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW
AFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company’s Affirmative Action Plan. This plan is available for inspection upon request, which may be made in person or by telephone (501) 212-8798, by fax (501) 212-8797 or by U.S. mail Attn: Michael Dumas, 1020 West 4th Street, Suite 300, Little Rock, AR 72201.