Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!

We are excited to announce an opportunity for a Customer Support Associate **** to join our team! As the face and voice of our brand to our valued customers, you will be responsible for maintaining positive relationships with our new and old clients. You will be apart of the customer service team who focuses on our wholesale clients for our sister company, Hotel Collection. As a Customer Support Associate you will be assisting clients old/new with order discrepancies, navigating through wholesale portal, purchasing and contacting in-house clients to remind them of missed payments.

Responsibilities:

• Assisting new and old customers by providing exceptional customer support that exceeds their expectations.
• Listening attentively to customer needs and addressing their concerns in a timely and professional manner.
• Setting up oil subscriptions and managing their monthly scents ensuring all paperwork is completed correctly and submitted on time.
• Representing our brand with pride and enthusiasm, making sure every customer feels valued and appreciated long after their initial purchase.
• Scheduling technical appointments for clients to speak to the tech team regarding products.
• Following up with current clients as general check in, encouraging them to spend open gift cards.

Requirements:

• 2-3 years in a customer support role

• Excellent verbal and written communication skills

• Ability to learn continuously. (We expect the successful candidate to gain comprehensive knowledge about our products and services.)

• Must have strong computer skills.

• High moral character and excellent sense of work ethics ****

**
Joining our team comes with a range of exciting benefits to support your health, well-being, and professional growth, including:**

• Comprehensive health coverage, including dental and vision insurance, to ensure you and your family are taken care of.
• Life insurance provides peace of mind for you and your loved ones.
• Paid time off, allowing you to recharge and enjoy life outside of work.
• Access to a 401(k) plan to help you plan for a secure financial future.
• Employee discount to take advantage of great deals on our products and services.
• Opportunities for paid training to develop your skills and advance your career.
• Fun and exciting company events.

Compensation:

• $45,000-$50,000 Based on experience
• M-F 9am-6pm in Wynwood, Miami

Our organization is an equal opportunity employer and does not discriminate against any candidate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.