Job Description

Job Title: Arrival Ambassador (Bellperson) | Full-time

Hourly Rate: $16.23

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As an Arrival Ambassador , your passion and knowledge for the resort and the professionalism you display will create a sense of “welcome” like no other.

What you will be doing:

• Meet and greet guests and help them with their luggage upon arrival and departure
• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Assist in providing parking options and safely park any valet vehicles
• Act as a driver for the Hotel Shuttle(s) when required
• Check service stations for necessary equipment and set up: water, lei, towels, etc. as needed
• Maintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basis
• Able to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guests
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Be knowledgeable of the island, our resort and resort offerings in order to be our guests’ trusted guide

Qualifications

Your experience and skills include:

• Service focused personality is essential; customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team

Licenses and Certifications:

• Must have and be able to maintain a valid Driver's License
• Must provide clean Driver's Abstract
• Must be able to operate a manual shift vehicle

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today : Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com

Why work for Accor? Discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani