Job Description

POSITION SUMMARY:

The Front Office Assistant provides exceptional customer care and helps to exceed customer expectations daily. This position assists customers as they complete their sale, direct communication throughout the store, and accurately complete sales tickets, which help to create an enjoyable guest shopping experience that generates new and repeat business.

KEY RESPONSIBILITIES:

· Maintain a welcoming, professional visible presence at the front desk; engage with guests to ensure a positive experience

· Handle customer issues directed over the phone and in person; identify problems and direct them to appropriate personnel

· Process sales orders accurately and efficiently. Follow cash handling procedures. Maintain sales transaction documentation.

· Clearly communicate store policies and procedures to customers, collect deposits, assist customers with the credit application process and financing or buy in arrangements as needed

· Maintain a high level of confidentiality regarding customer and store information

· Accurately make changes and apply all discounts as directed by management

· Learn and utilize advanced functions with Sales Creation process

· Correctly compile each sales ticket, reconcile recently fulfilled purchase, and accurately file closed/delivered sales tickets

· Create purchase orders for merchandise

· Identify inventory (attach in-stock items to purchases, transfer select items, alert management of potential errors)

· Assist with store opening and closing procedures including accurately recording all transactions for the day, accounting for money and checks collected and that ensure all money balances

QUALIFICATIONS AND SKILLS:

· High School Diploma or GED

· Computer skills and order processing systems knowledge a plus

· Excellent interpersonal skills

· Superior written and oral communication skills

· Strong organization skills and attention to detail

· Adhere to policies, procedures and processes

· Committed to company values

Company Description

At our Ashley Furniture Home Stores and Ashley Furniture Outlet we are not just trying to sell products, but provide a better life for people when they are at home. We do that by listening to what people want and asking questions that will help them decide if we can solve their problem. Helping people create their home space is fun, sometimes challenging, and also rewarding. Nothing comes easy, but if you work hard it'll look like it does! We offer good working environments, and also competitive compensation. We have stores in Springfield, Jacksonville, and Quincy, Illinois. If you live near one of these markets, and this sounds like an interesting challenge to you, please let us know. We look forward to hearing from you!