Ascribe, a division of Trident Services, LLC

**https://www.ascribeval.com/
**

Overview:

The Production Specialist is responsible for performing customer service functions pertaining to the assignment of appraisal orders to real estate appraisers and manages the process until the order is received. The position carries out responsibilities in the following functional areas: client customer service, vendor customer service, order assignment, order cancellation, and vendor prospecting.

Job Responsibilities:

• Place appraisal orders with appraisers from order queue
• Confirm or reassign orders, if necessary, within 24 hours
• Track and troubleshoot orders to ensure they are received within client's contractual timelines
• Adhere to vendor and client customer services requirements
• Cancel orders that can not be placed with management approval
• Contact client to request prior appraisals for address clarification on appropriate orders
• Request client fee increases on exception orders with management approval when applicable
• Contact client to request access and procedure information when needed
• Provide client with status updates on deadline delays or any issue that prevents the order from meeting the
• contractual TAT
• Prospect for new vendors in rural areas or when needed
• Assist the Assignment department as requested
• Assist supervisor as requested
• Participate in other interdepartmental cross training
• Expected to participate in overtime as directed
• Maintain strict confidentiality and discretion

Qualifications:

• High school diploma
• Minimum of 2 years of call center experience
• Excellent phone skills
• Excellent listening, interpersonal, written and verbal communication skills
• Strong multi-tasking skills
• Organizational and analytical skills
• MS Word, Excel and internet skills
• Type 45 WPM