As a Customer Support Specialist, you will be responsible for working directly with customers. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use a variety of tools.

Duties and Responsibilities:

• Customer Support for School & Therapy Software
• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Collaborate with teams such as Customer Success and Sales to retain and grow customers on our platform

We Are Looking For People Who

• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts.

Benefits:

• Health Insurance
• PTO
• 401K