Description:

Asset Management Technician will perform activities related to imaging of laptops, desktops and installing new laptop and desktop computers across a site. Installation of network/local printers and scanners may also be required. The Asset Management Technician responsibilities will revolve around supporting the hardware asset management function by performing physical inventory of IT assets as well as tracking and managing IT assets through their lifecycle (receiving, deployment, change maintenance and disposal) to keep the inventory system of record up to date and assisting and monitoring of laptop image deployment to devices.

Duties and Responsibilities:

Experience installing software on laptop and/or desktop computers utilizing established processes and procedures.

Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.

Provide exceptional customer service while working in a fast-paced environment

Provide technical support for clients as it relates to the deployment tasks at hand

Document actions and solutions performed with/for the client

Stage equipment at respective user locations throughout target site per plan

Restore backed up data and user profile(s) to new device.

Support disposal of assets; remove assets from service and stage for shipment to or pickup by disposal vendor

Verify imaged devices have correct image and application/setting overlays for each End User includes base image and all required supporting software overlays

Required patches/updates

Domain registration/Active Directory configuration and GPO deployment where applicable

Duties are subject to change based on the needs of the government customer.

Other duties as assigned.

Requirements:

Must have active clearance (Secret).

High School diploma or GED

1-3 years of experience

One or more industry standard certifications- A+, Security+, Network+; etc. (preferred)

Basic Qualifications:

Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.

Self-starter, dependable/reliable, work independently or in a team environment

Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.

Detail-oriented, proactive, and highly organized

Capable of prioritizing work and multi-tasking

Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.)

Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow)

Must be able to obtain and maintain agency suitability clearance.

1 to 3 years of experience in an analytical role; experience working with inventory management preferred.

Ability to lift and move 30 lbs. of equipment

DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.