Job Description

POSITION OVERVIEW

Act as an entrepreneur and take ownership of assisting the Business Manager in driving sales results and providing a best in class luxury client experience for all brand axes to establish long term relationships. Inspire and influence the Guerlain Selling Ceremony by acting as a brand ambassador.

Kindly note, this boutique is located within the Disney World amusement park

• Full time

PRINCIPAL DUTIES AND RESPONSIBILITIES

Act as a Guerlain Lead Brand Ambassador

• Embody Guerlain’s savoir-faire, heritage, and values.
• Transmit and communicate the 3 axes of Guerlain.
• Endorse Guerlain codes and attitudes within the team and act as the role model to convey a client-oriented mindset.

Act as an entrepreneur

• Embody the role as a Lead Ambassador of Guerlain and contribute to the continuous improvement of the counter with a test and learn approach.
• Create a strong relationship with Business Manager, key business partners, both in the store and Corporate.
• Act as a ‘Business Developer’ by creating and growing the boutique’s client base by utilizing the Retailer Clients Management System.
• Connect with clients and build long-term relationships with them through CRM tools.
• Perform sales analysis and propose actions for improvement, while following competitive trends.
• Offer customized service experience to Guerlain clients, including, but not limited to, spa services.
• Ensure an engaging shopping experience across all 3 axis categories for each client at counter.

Manage the counter

• Assist Business Manager with all communications at counter such as scheduling updates, Visual Merchandising updates, event updates and stock needs
• Support daily sales accomplishments through personal sales productivity, supporting the team, and driving all sales functions.
• Ensure consistency in Guerlain grooming and uniform guidelines.
• Coordinate communication for store events and store animations to Business Manager.
• Create and foster long-term relationships with clients and develop client loyalty, while supporting team members in this process.
• Strive for operational excellence including, but not limited to, merchandising guidelines, store presentation and all administrative responsibilities.
• Support coaching and education strategies with the team.
• Conduct all other job-related activities.

SUPERVISION RECEIVED

Business Manager

Account Executive

Qualifications

• 5+ years of prestige beauty, fragrance, and/or skincare sales and management experience with a strong understanding of details and service.
• Prior experience as Counter Manager, Sales and/or Training.
• Passionate about Guerlain brand and its values, and able to convey this passion to the team and the clients.
• Empathetic and positive, results-oriented, and with an entrepreneurial mindset to develop the business.
• Team player and strong listener, in addition to knowledge of how to recruit and build a high-performing and collaborative team. Effective communication skills required.
• Resourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basis.
• Able to understand and maintain confidentiality of business at the counter.
• Microsoft Office experience preferred.
• Availability must meet the needs of the business.
• Limited travel based on needs of the business .
• Ability to speak multiple languages preferred.

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $60,000 - $65,000.