Position Summary

Provide Branch Manager with support, assistance, and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external customers. Assist with the development, modification, and implementation of procedures for daily branch operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Support Branch Manager in all areas of branch operations, including but not limited to customer services, lending, staff performance management, compliance, and facilities; performs duties independently in Branch Manager’s absence.

Actively educate and inform customers on bank products and actively cross-sell all products and services.

Identify potential lending opportunities.

Assist customers with account inquiries in a timely and accurate manner and perform all functions associated with account maintenance as requested including, but not limited to, personal and account data changes, address changes, and account closures.

Complete consumer loan applications, answer questions, and verify applications for completeness.

Communicate loan decisions that are not in conformance with bank regulations and policies.

Perform regular cash audits on cash drawers on a random basis as well as cash audits on vault, TCR and ATM cash.

Travel to any branch location for support as requested by management.

Resolve and follow-up on customer complaints and issues with the highest quality customer service.

Attend seminars, training sessions, and meetings as required by management.

Assist in any special projects or assignments as requested by Branch Manager.

Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

High school diploma or equivalent.

Minimum of one to two years prior management or supervisory experience.

Minimum of five years of experience in a full-service financial institution or other retail customer service profession with exposure to a variety of programs/products.

Ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles.

Dedication to meeting the expectations and requirements of internal and external customers, use feedback for continuous improvement, and develop and maintain effective relationships.

Ability to prioritize tasks to use time efficiently and attend to a broad range of activities.

Ability to generate new and unique ideas as solutions to operational or customer service issues and develop non-traditional ways of doing business.

Must have excellent knowledge of Microsoft Office products, including but not limited to Word, Excel, and Outlook.

Have a proactive and positive attitude toward customers, supervisors, co-workers, and the bank.

Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment.

Willingness to attend training seminars and meetings outside normal working hours.

Benefits:

Competitive salary

401(k)

Employee Stock Ownership Plan

Health/Dental/Vision insurance

Bank paid Life Insurance

Paid Holidays

Paid time off

Opportunity for advancement

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee could occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Must have flexibility to deal with changing work hours and locations as needed. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.