Assistant Club Manager

Planet Fitness - Duo Fit, LLC

Assistant Club Manager

Westerville, OH +4 locations
Full Time
Paid
  • Responsibilities

    Job Summary

    The Assistant Club Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

    Essential Duties and Responsibilities

    Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.

    Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.

    Assist with Staff Management and provide backup support to Club Manager as needed.

    Assist in scheduling and supervising staff.

    Member service oversight - Ensuring staff is providing a superior customer experience at all times.

    Assist in resolving or escalating employee issues or concerns.

    Involved in all front desk related activities including:

    Answer phones in a friendly manner and assist callers with a variety of questions.

    Check members into the system.

    New member sign-up.

    Take prospective members on tours.

    Facilitate all member requests, issues and questions.

    Assist in overseeing cleanliness and maintenance of facility.

    Assist in ordering of supplies using specific budget based on club requirements.

    Assist in tracking statistics and reports (weekly, monthly, and annually).

    Backup support for any employee who is absent.

    Qualifications/Requirements

    Superior customer service skills, preferably in the fitness industry

    Experience working as a Member Service Representative at Planet Fitness

    Solid supervisory, diplomacy and listening skills

    Basic computer proficiency (Microsoft Suite and Apple)

    Hard working, enthusiastic and energetic!

    Strong problem resolution skills

    Current CPR Certification preferred

    Tanning Operator Certification preferred

    High school diploma/GED equivalent required

    Must be 18 year of age or older

    Physical Demands

    Continual standing and walking during shift

    Continual talking in person or on the phone during shift

    Must be able to occassionally lift up to 50 lbs

    Will dilute and utilize chemicals for cleaning and sanitization

    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Locations
    Westerville, OH • Columbus, OH • Gahanna, OH