Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Training & development

Vision insurance

About our Brand

Designed in collaboration with Sean Knibb, the LINE LA, originally built in 1964, embraces its mid-century bones and culturally rich neighborhood to create an inspiring boutique hotel experience. A place of community and gathering, the LINE LA’s lobby welcomes travelers and neighbors alike. Between locally crafted dishes, a shop locally curated by art and design collective Poketo, and nightlife vibes designed by the Houston Brothers, the LINE delivers a rich, layered, urban experience unlike any other in Los Angeles.

The Role:

We are seeking a dynamic Assistant Director of Housekeeping to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

Must be courteous and gracious, maintaining a professional demeanor at all times

Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

Maintain “open door” communication with employees

Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control

Responsible for interviewing, selecting, training, guiding, managing and scheduling personnel

Participate in the development and implementation of processes and standards for assigned departments which support achievement of service and financial goals

Monitor housekeeping staff to ensure early room cleanliness for prompt check in. Ensure Associates are briefed on daily needs. Respond appropriately to guest complaints. Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction

Ensure all staff is properly trained on systems, security procedures, and service standards (room cleanliness standards) and have the tools and equipment needed to effectively carry out their job functions.

Participate in the preparation and implementation of the annual budget; monitor achievement of budget and take corrective steps as appropriate

Inspect rooms and public space areas continuously

Determine appropriate staffing levels for forecasted business and schedules employees accordingly

Implement process for providing employees with customer service, technical and safety training on an ongoing basis

Track the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.

Supervise the operation (and/or outsourced relationship) with the laundry

Monitor assigned departments with compliance to safety standards

Coordinate room availability with the Front Office Manager

Monitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and reward

Establish par levels for supplies, linen, uniform and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business and balancing check book

Ensure that work is accurate, thorough, and to the standards of the Executive Housekeeper and the company

Ensure staff understands their job expectations before holding them accountable

Seek to understand the guest and internal customer and meet the needs of both the customer and the company

Maintain awareness of documentation needed and retained in employee files

Be familiar with all safety and emergency procedures including OSHA requirements

Attend relevant meetings

Core Competencies

High School diploma or general education degree (GED)

Three (3) years related experience in hospitality or service industry preferred

Strong communication skills

Collaborative spirit

Ethical Conduct

Computer Proficiency: Microsoft Office, Opera PMS

Positive Attitude

Eye for Detail

Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.