Job Description

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Assistant Manager, Front Office where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.

• To assist the guests during and throughout their stay and insure all guest concerns are handled in a caring and professional manner with the proper corrective actions/follow up taken.
• To ensure high levels of performance and motivate all the Front Office team members
• To be an SMI ambassador, an essential first or last contact for our VIP’s and group guests.
• To maintain open lines of communication with all other hotel departments.
• To maintain cleanliness, safety and order in all of his/her work areas and public area spaces.
• Work closely with Housekeeping in the control and distribution of guestrooms and maintenance of public spaces.
• Work closely with Reservations in the control of room availability and increase revenue through correct billing/rebating procedures and upselling.
• Assist the Director, Front Office in various projects, completing assigned work in a timely and professional manner.
• Assists in the leading of the Front Office Team including Royal Service, Front Desk, Bellman, Valets, Greeters, Lobby Greeters, Concierge and Business Center.
• Check group bills daily for accuracy.
• Other duties as assigned
• To oversee the daily task performed by the front office team.
• To assist the managers in helping with guest and employee issues and questions.
• To support the environment in which their managers have created.
• To help with employee motivation and support
• To help in the training of new employees.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have hotel experience
• Fluent in English
• Customer service experience a benefit
• Ability to smile warmly and sincerely and express his/her thoughts and actions in a professional manner.
• Strong communication skills to interact with all types of guests and employee situations.
• Past managerial experience is preferred; demonstration of leadership qualities and skills is acceptable.
• Ability to work under pressure and in guest contact areas and prioritize information quickly.

Salary range $60k- $68k

Additional Information

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.