Assistant Front Office Manager

FAIRMONT

Assistant Front Office Manager

Sonoma, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Assistant Manager, Front Office where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.

    • To assist the guests during and throughout their stay and insure all guest concerns are handled in a caring and professional manner with the proper corrective actions/follow up taken.
    • To ensure high levels of performance and motivate all the Front Office team members
    • To be an SMI ambassador, an essential first or last contact for our VIP’s and group guests.
    • To maintain open lines of communication with all other hotel departments.
    • To maintain cleanliness, safety and order in all of his/her work areas and public area spaces.
    • Work closely with Housekeeping in the control and distribution of guestrooms and maintenance of public spaces.
    • Work closely with Reservations in the control of room availability and increase revenue through correct billing/rebating procedures and upselling.
    • Assist the Director, Front Office in various projects, completing assigned work in a timely and professional manner.
    • Assists in the leading of the Front Office Team including Royal Service, Front Desk, Bellman, Valets, Greeters, Lobby Greeters, Concierge and Business Center.
    • Check group bills daily for accuracy.
    • Other duties as assigned
    • To oversee the daily task performed by the front office team.
    • To assist the managers in helping with guest and employee issues and questions.
    • To support the environment in which their managers have created.
    • To help with employee motivation and support
    • To help in the training of new employees.
  • Qualifications

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Must have hotel experience
    • Fluent in English
    • Customer service experience a benefit
    • Ability to smile warmly and sincerely and express his/her thoughts and actions in a professional manner.
    • Strong communication skills to interact with all types of guests and employee situations.
    • Past managerial experience is preferred; demonstration of leadership qualities and skills is acceptable.
    • Ability to work under pressure and in guest contact areas and prioritize information quickly.

    Salary range $60k- $68k

    Additional Information

    Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

    Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.