Job Title: KidStrong Assistant General Manager - PART-TIME (could lead into FULL-TIME with benefits)
Center: KidStrong Plantation
WHAT IS KIDSTRONG?
At KidStrong, we help parents build stronger, smarter, more athletic kids. Our private training centers focus on the brain, physical and character development for ages walking through 11 years old. KidStrong is a science-based curriculum that is parent-focused and taught by our professional coaches!
KidStrong Assistant Manager
Are you looking for a workplace where you can be part of a fun, energetic, and professional team that loves what they do? Our Plantation, FL location is rapidly growing and we are looking for a talented professional who is passionate, energetic, and excited to engage with parents and kids and make an impact on their lives! If you enjoy working with children, making children smarter & stronger, are both organized and out-going, and you want to be part of an amazing team, then let’s talk!
Job Duties: Sales
· Assist the Manager in managing all KidStrong sales goals.
· Drive membership sales through outbound phone calls to interested families. Customer Service
· Provide and maintain the highest level of customer service for our children and families.
· Ensure that front desk systems are followed such as: member check-in, telephone inquiries, guest registration, cash handling, customer care calls, and change requests. Coach (Negotiable- a way to earn more hours)
· Able to teach KidStrong classes, if needed, developed by our in-house child development experts and our proven curriculum and teaching method (no worries, we teach you how!) Outreach/Marketing · Organize and coordinate KidStrong events such as: birthday parties, camps, and Parent’s Night Out. · Assist with planning and promoting out of center events.
Job Qualifications:
· Love for Children is a must!
· Strong sales mentality and comfortability with outbound sales efforts.
· Must have the ability to work a flexible schedule, including at least three evenings per week (the last class ends at 7:30pm) and weekends (at least 1 weekend).
· Excellent verbal and written communication skills.
· Strong work ethic, integrity, and professional demeanor.
Ideal Experience:
· Outbound phone sales experience.
· Customer service: 1-2 years
· Sales experience: 1-2 years
· Required shifts: Mid-Day, Evening, and Weekends
This role, while alongside the General Manager, is essential in providing exceptional customer service, enhancing member experiences, driving sales, and supporting the overall functioning of KidStrong facilities.
Don’t meet every single requirement but love seeing kids succeed? That’s ok. At KidStrong Plantation, we believe if you are excited about this role and our mission to Help Kids Win at Life, we encourage you to apply.
KidStrong Plantation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, ability, age, or veteran status.
Compensation: $18-$20/hour + commission + bonus opportunties
KidStrong Assistant General Managers are the second in command when it comes to the center. It’s the responsibility of the Assistant General Manager to work closely with the General Manager on fostering a culture of learning and development for both their coaches and families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.
RESPONSIBILITIES:
CENTER OPERATIONS
Understand the center’s key KPIs and financials to make informed and responsible business decisions.
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center
The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
Sell and schedule events such as camps and parties, to maximize center profitability.
SALES
Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
Finalize sales and bookings that are generated through online self-sign-up flow.
Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
LEADERSHIP
Foster a coaching culture - see something, say something.
Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
Manage and support the ongoing professional development of staff through LearnUpon.
Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.
COACHING
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
Demonstrate and manage the implementation of various programming and curriculum elements.
Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
Approximately 5-10 coaching hours per week
SKILLS/QUALIFICATIONS
Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable! Comfortable speaking to parents/guardians regarding a variety of topics.
Achieve Coach Certification through the HQ Training and Certification team.
Complete training through LearnUpon as required by the HQ Training and Certification team.
Prior experience as a pediatric OT/PT is a plus, but not required.
Previous experience in management is preferred but not required.
Practical work experience with Google and Microsoft platforms.
Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
Intermediate knowledge of physiology, exercise techniques, and body mechanics.
CPR certified.
Sphere of Interaction
This position will not have any direct reports. When the General Manager is off, the Assistant General Manager will be the Manager on Duty. The Assistant General Manager will be a leader and mentor so communication and interpersonal skills are important. The Assistant General Manager will work closely with center team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members.
DNA/COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
High Standards
Establishes and holds high standards.
Natural Leader
Creates and embodies KidStrong culture.
Takes initiative.
Leads by Example
Sets tone through actions.
Passionate
Stays focused on the KidStrong goals.
Goal-oriented and high-performing.
Command Presence
Upholds KidStrong Values; creates a vision for others.
Teacher
Communicate and ensure the transfer of knowledge.
Professional
Approaches others in a tactful manner.
Reacts well under pressure.
Treat others with respect and consideration.
Accepts responsibility for own actions.
Follows through on commitments.
Performer
Engaging, Fun, Likable.
High Energy, Clear & Easy to Understand.
Mentor
Develops and nurtures relationships
Focuses on developing self and others
Planning/Organizing
Prioritizes and plans work activities; Develops realistic action plans.
Sets goals and objectives
Uses time efficiently
Plans for additional resources
Organizes or schedules other people and their tasks
Oral Communication
Speaks clearly and persuasively in positive or negative situations
Responds well to questions; Listens and gets clarification
Demonstrates group presentation skills; Participates in meetings.
Written Communication
Writes clearly and informatively; Edits work for spelling and grammar
Varies writing style to meet needs
Presents numerical data effectively; Able to read and interpret written information.
Teamwork
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
Coachable/Low Ego Mindset
Gives and welcomes feedback.
Encourages exploring of different perspectives to reach common goals and objectives.
Has a growth mindset; Sees every opportunity as one to learn from.
Adaptability
Comfortable calling an audible; continuing or adjusting the play after the audible is called.
Embraces innovation and a quickly changing landscape. Best Idea Wins!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.