Benefits:

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Training & development

Who We Are

Scenthound is a revolutionary concept in dog grooming, focusing on overall health and wellness rather than just haircuts. Our membership-based business model ensures routine maintenance and consistent care for dogs. At Scenthound, our collaborative, culture-driven team prioritizes dog and employee safety while inspiring the dog-human connection.

NORTH STAR We remove barriers so people can love and connect with their dogs every day.

VALUES Dog First. One Pack. Bring Love. Seek Growth. Make a Difference.

About the Position

The Assistant General Manager (AGM) is a critical leadership role at Scenthound, supporting the General Manager in driving sales, managing operations, and fostering a high-performing team. This role requires strong leadership skills, specific sales experience with proven results, and exceptional customer service abilities to help achieve organizational goals.

We will provide training for the right candidate who brings strong sales experience and a commitment to learning and growth.

Responsibilities:

Sales & Revenue Growth:

Actively drive membership sales and upsell services through health and wellness education.

Develop and execute sales strategies to meet or exceed monthly revenue targets.

Train and mentor the team in sales techniques, ensuring consistent performance.

Team Leadership:

Assist with recruitment, training, and ongoing development of the team.

Provide coaching to ensure team members understand and uphold Scenthound’s values and standards.

Operations Management:

Assist in overseeing daily operations, ensuring efficiency and adherence to critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Maintain a clean, organized, and safe environment for dogs, employees, and customers.

Ensure all team members follow Scenthound’s safety and sanitation protocols.

Customer Relations:

Address and resolve customer concerns promptly and professionally.

Foster relationships with clients, emphasizing Scenthound’s focus on dog wellness.

Skills and Qualifications:

Proven sales experience with specific examples of meeting or exceeding sales quotas.

Excellent customer service and communication skills.

Ability to multitask and prioritize in a fast-paced environment.

Strong attention to detail, problem-solving skills, and a proactive mindset.

Eagerness to learn, grow, and adapt within a team-driven environment.

Requirements:

Proven record of sales success, with examples of achieving or exceeding quotas.

Strong desire to learn and grow in a leadership role; previous leadership experience is not required.

Physical strength to lift up to 70 pounds and stamina to stand for extended periods.

Reliable transportation and willingness to work in a smoke-free environment.

Benefits:

Competitive compensation package, bonuses, tips, and accrued time off.

Merit-based pay increases.

Opportunity to work in a supportive and innovative environment.