Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

We are in search of a dynamic Assistant Manager dedicated to fostering a culture that believes our success is intricately tied to the happiness of every customer we encounter. In this role, you will be responsible for assisting the General Manager in overseeing and managing the daily operations of our restaurant, including the selection, development, and performance management of employees. If you have proven leadership skills, a passion for the hospitality industry, and a drive for success, we would love to talk to you.

Position: Assistant General Manager Smokin Fins Chandler, Arizona

What you'll bring:

Strong leadership skills to the restaurant team, effectively supervising and guiding staff members in their day-to-day responsibilities.

A solid understanding of restaurant operations.

Excellent customer service skills, and a strong desire to provide our customers the best experience possible.

Responsibilities

Leadership:

Work closely with the General Manager to lead and motivate the restaurant team, fostering a positive and productive work environment.

Oversee and manage all areas of the restaurant and make final decisions on matters important to guest service.

Assist in managing daily restaurant operations, including staff scheduling, inventory control, and quality control to meet established standards.

Guest Experience:

Ensure guests receive outstanding service and satisfaction by actively engaging with customers, resolving issues, and maintaining a welcoming atmosphere.

Personnel, Training and Development:

Assist in training, coaching, and developing restaurant staff, including servers, bartenders, and kitchen personnel.

Provide direction to employees regarding operational and procedural issues.

Conduct orientation, explain the OTL Philosophy, and oversee the training of new employees.

Financial Management:

Support the General manager in controlling costs, optimizing profitability, and managing budgets.

Adhere to company standards and service levels to increase sales and minimize costs,including food, beverage, supply, utility, and labor costs.

Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and by company policies and procedures.

Food Safety and Compliance:

Ensure compliance with health and safety regulations, food safety standards, and company policies.

Maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

Must be ServSafe certified.

Inventory Management:

Assist in monitoring and ordering supplies, managing inventory levels, and minimizing waste.

Community Involvement:

Provide a strong presence in the local community and a high community involvement byrestaurants and personnel.

Requirements

Work experience as a Restaurant Assistant Manager, General Manager, or any managerial role in the Hospitality industry

A high school diploma or equivalent is required. A degree in hospitality or a related field is a plus.

Proficiency in restaurant management software (e.g., POS systems). Toast, Craftable, Sling, Toast Payroll is a plus.

Strong leadership and communication skills.

Excellent customer service and interpersonal skills.

Knowledge of restaurant operations, food safety, and quality standards.

Ability to work in a fast-paced environment.

Flexibility to work evenings, weekends, and holidays.

Must be ServSafe Manager& TIPS Certified

Must possess knowledge of current and future restaurant trends.

Must possess a valid driver’s license.

Must be eligible to work in the United States.

Must successfully pass a background check.

Why Us?

Company-paid Life and AD&D insurance

Benefits available after meeting eligibility requirements:

Medical, dental, and vision

Short-term disability insurance

Supplemental life insurance

Employee Assistance Program

Flexible work schedules

Meal discounts

Vacation eligible after 90 days of employment. Five days for every six months worked

Meal discounts

Annual Summits and Retreats

Competitive base compensation and potential bonus paid quarterlyAn opportunity to grow your career path within our family of brands.