Assistant General Manager (AGM)

As a pioneer in practitioner assisted stretching, Stretch Zone is seeking an energetic, forward thinking and customer service-oriented individual with a background in either sports science or medicine, kinesiology, personal training, physical therapy, or massage therapy to join our team.

Position

The ideal Assistant General Manager (AGM) will oversee Studio operations from sales to staff scheduling and stretching. The AGM will assist the General Manager and/or Studio Owner with new membership sales and all studio operations to ensure optimal studio performance while on duty. The AGM exhibits exemplary assisted stretching techniques, leadership and superior client service.

Qualifications

Seeking a personable, customer service oriented individual with high ethical standards and integrity, sales leadership expertise and an appropriate professional image. The ideal candidate is also flexible—able to work weekend hours and morning or evening hours during the week as needed. Additional required qualifications are as follows:

Strong communication, sales and customer service skills required

Excellent verbal and written communication skills in person, via the telephone and email

Preferred background: Exercise, Health or Recreational Science Degree, Massage Therapist, Personal Trainer or Sports Coach, Physical Therapist, PT Aide, Chiropractor, Pilates, Yoga Instructor, or Dance Instructor

Have at least 1+ years of fitness, health or wellness sales experience

A strong and demonstrated affinity for and/or experience in the Health, Wellness & Fitness industry are preferred

Ability to stand or sit for up to 8 hours throughout the workday

Professional, punctual, reliable and neat

Strong attention to detail and accuracy

Trustworthy and ability to handle confidential information

Ability to recognize areas of improvement and make changes using good judgment

Ability to work well independently and collaboratively with General Manager and/or Studio Owner

Proficient computer skills required

Essential Duties and Responsibilities

Work Saturdays and/or Sundays

Ensure implementation of Stretch Zone’s standard policies and procedures for business, customer and financial management

Encourage and motivate clients throughout their stretch sessions

Exhibit leadership by engaging in all studio activities (lead by example)

Drive new and existing client membership sales through outside sales, lead generation, business development efforts and client retention efforts

Manage the staff schedule

Successfully resolve customer service challenges

Assists the General Manager and/or Studio Owner in meeting performance metrics, revenue, inventory and facility maintenance as needed

Assists the General Manager and/or Studio Owner in the execution of the company’s marketing and social media efforts to promote the studio and brand as needed

Contribute to and maintain the Culture of Stretch Zone*

Maintain a clean and tidy studio and/or follow the routine studio cleaning checklist

Oversee functions of the front desk, including but not limited to: answering phones, greeting prospective and current clients, check-ins, booking appointments and dealing with any customer concerns

Marketing outside and at community events is a must

Must successfully complete our 80 hour training program where you will be taught the Stretch Zone methodology

Other duties as assigned

Culture

At Stretch Zone, we work as a team and everyone is expected to contribute. Culture is our foundation at Stretch Zone and we believe it will contribute to the overall success of each location, while enabling us to provide the very best service and atmosphere to all of our clients.

Compensation and Benefits

Competitive compensation based on experience and performance

Commission paid on sales

Opportunity to bonus based on performance

Tremendous opportunities for career advancement and growth within the company

Comprehensive Health Insurance Policy Included

About Stretch Zone

Stretch Zone is the world's leading source and educator for today's advanced practitioner-assisted stretching, built to provide performance enhancement modalities for health practitioners, massage therapists, trainers and athletes alike, Stretch Zone Method is a proven course of innovative stretching techniques.