Supervision and Training:

Oversee and train staff in various departments, ensuring they are well-prepared to provide excellent guest service and maintain hotel standards.

Day-to-Day Operations:

Assist the General Manager in managing the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance.

Guest Relations:

Handle guest inquiries, complaints, and requests, ensuring a positive guest experience and resolving issues promptly.

Quality Assurance:

Maintain and improve hotel standards for guest satisfaction, employee satisfaction, and quality assurance.

Budget Management:

Assist in the development and management of the hotel's budget, including monitoring expenses and identifying cost-saving opportunities.

Performance Monitoring:

Analyze the performance of different departments and identify areas for improvement.

Problem Solving:

Identify and resolve problems in a timely manner, developing alternative solutions.

Safety and Security:

Ensure the safety and security of guests and staff, implementing and enforcing safety protocols.

Administrative and Financial Tasks:

Staff Management: Assist in hiring, training, and evaluating staff, ensuring a motivated and productive workforce.

Revenue Management: Work with the General Manager to develop and implement strategies to maximize revenue and occupancy.

Marketing and Sales: Assist with marketing and sales efforts, promoting the hotel and attracting new business.

Financial Reporting: Assist in preparing financial reports and analyzing financial data.

Inventory Control: Assist in managing inventory levels and ensuring that supplies are available when needed.

Communication: Serve as a point of contact for guests, staff, and vendors, ensuring clear and effective communication.

Policy Implementation: Ensure that all hotel policies and procedures are followed.