Benefits:

401(k)

401(k) matching

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Wellness resources

$19.00 - 21.00 / hour (includes $3.00 minimum tip guarantee, but tips not capped)

NO SUNDAYS - We're Always Closed on Sundays

Fast-growing, fun place to work with rapid advancement opportunity

Structured training program

Up to 80 hours of PTO for full-time employees

401(k) and Telehealth

The Crumbl Mission: Bringing friends and family together over the best desserts in the world

Assistant General Manager Position Description: Following at 60-day training period on all-things-Crumbl, you'll be responsible for leading the day-to-day teams of Shift Leads, Mixers, and Bakers in exceeding Crumbl's already high minimum standards of excellence in Quality, Customer Service, and Cleanliness. This position is roughly 85% "on the floor" and customer-facing, with the shifts you work part of the required needs for production, sales, and training of others. You will participate in meetings, take on tasks in support of the General Manager, and be supported in learning new things, and encouraged to advance your career with us.

Responsibilities Following Training Period:

Perform as Manager on Duty during scheduled on-floor shifts in charge of all operations and as front line in resolving customer service issues and tasking/managing crew members to their assigned roles

Lead and monitor the performance of the team of Shift Leads as your direct reports

Lead training curriculum of new hires and staff working on advanced training categories

Mentor and train team members on The Crumbl Way

Coordinate and manage dough production plans and baking schedules

Assist General Manager with staff scheduling

Monitor required store Opening & Closing procedures when scheduled, including use of app for checklists and cookie inventory and waste reporting

Participate with full management team in developing and nurturing a strong and inclusive culture of integrity, responsibility and excellence

Minimum Requirements:

Previous retail/food service leadership experience

Availability to work some, but not all, weekend shifts (Friday night and Saturdays) - we're closed on Sundays

Availability to open or close store when necessary (see hours below)

Willingness to attend occasional off-site sales events outside of our store

Completion of Food Handlers certificate before hire date

Completion of all internal training certifications within 90 days of hire

Obtain ServeSafe or equivalent within 90 days (we reimburse fee 50% of class cost)

Comfortable with Smart Phone Apps, Spreadsheets, Email and Online Calendars

Fluent in English with basic Spanish (ideally fluent in both English and Spanish)

*Includes Guarantee Tip Minimum

This role includes TIP SHARING, with a guarantee of at least $3.00 per hour on top of your base hourly pay rate. Tip sharing is NOT capped, so when they go over the minimum guarantee per hour, you earn that too. The minimum guaranteed tip amount is subject to change every calendar quarter

Shift Options:

Store hours are Monday - Saturday 8 a.m. - 10 p.m. We are closed Sundays!

Opening or Closing shifts begin as early as 6:00 a.m. and as late as 11:00 p.m.

Flexible scheduling is offered (within our minimum requirements)

Overnight options occasionally available when fresh dough production demands are higher than normal

Full-Time Benefits:

401k with Employer Match after 3 months

PTO accrued @0.038 hours per each hour worked up to 80 hours max annually

One free cookie per shift

Employee discount

Closed Sundays

Why Work for Crumbl: Crumbl is NEVER boring, and we’ll teach you to bake if you don’t already know! We strive to make every visit a memorable moment for each customer. We offer many different roles and schedules to support the different career stages of our team members. Our goal is always to promote from within, and we believe strongly in supporting our employee’s efforts to grow and advance and earn more. Our training program builds in a set of guaranteed raises, and our tips are shared across all staff working to serve our customers during store hours. We also offer monthly incentive programs that reward great attendance and teamwork towards meeting overall key store performance goals.

Work Location: 1421 S. Hayes St. Suite 110, Arlington, VA 22202