Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Paid time off

KidStrong Assistant General Manager

Benefits:

Flexible PTO

Paid Time Off Simple IRA with company match

Access to health insurance and dental plans

Bonuses based on performance

Paid training

Opportunities for professional development and advancement

1 complimentary membership Discounts on apparel

Team parties and events

Center: Elmwood Park, IL

Reports To: General Manager

Compensation: [$41,000 - $55,000]

We have an immediate need for a high-energy, hyper-organized, passionate Assistant General Manager to help lead our Elmwood Park center. Your mission? Drive sales, keep members happy, and make every day at KidStrong extraordinary! If you genuinely LOVE the sales process, maintain a attitude, enjoy moving at a rapid pace, are obsessed with technology and have a passion for working with kids, we invite you to keep reading!

KidStrong Assistant General Managers are the second in command when it comes to the center. It’s the responsibility of the Assistant General Manager to work closely with the General Manager on fostering a culture of learning and development for both their coaches and families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members. As an Assistant General Manager you will collaborate with your General Manager, Coaches, and other center leaders on ways to grow and develop the center and the community around it. The following points should give you a good overview of the responsibilities for an Assistant General Manager, but is not an inclusive list, as our Assistant General Managers are responsible for anything and everything that will grow the center.

RESPONSIBILITIES:

SALES

Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.

Experience with HubSpot is a bonus!

Utilize membership management system and two-way business text messaging system to reach out to leads, communicate with leads and members and ensure notes are well-documented in all systems!

Finalize sales and bookings that are generated through walk-ins, community events and online self-sign-up flow.

Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

Initiate and communicate all outreach programs and center events.

CENTER OPERATIONS

Understand the center’s key KPIs and financials to make informed and responsible business decisions.

Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.

Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.

Conduct daily, weekly, and monthly cleaning tasks and maintain the center.

Work a schedule which will include a minimum of 4 weekdays and 1-weekend shift with specific hours to be determined, as they are dependent on the needs of the center.

Communicate any Coach schedule changes using appropriate scheduling and communication platforms.

Sell and schedule events such as camps and parties, to maximize center profitability.

LEADERSHIP

Foster a coaching culture - see something, say something.

Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.

Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.

Manage and support the ongoing professional development of staff through LearnUpon.

Communicate professionally with co-workers in communication tool Slack and email, including periodic checks of messages when not in centers.

Slack is the primary communication tool.

COACHING

Coach students by delivering an evolving curriculum that focuses on brain, physical, and character development for ages ranging from walking to 11 years old approximately as required by business demands.

Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.

Demonstrate and manage the implementation of various programming and curriculum elements.

Use the KS Coaches App to record data and provide data (attendance, awards, etc.).

Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.

Must be comfortable physically working with kids to ensure proper technique and ensure student safety.

Coach approximately 8-10 classes per week (this will be dependent upon center needs).

SKILLS/QUALIFICATIONS

Athletic or coaching background with experience working with or coaching kids ages walking - 11 years old - experience working with and a passion for working with children is non-negotiable!

Membership sales experience highly preferred.

Prior experience working in a franchise business highly preferred.

Must be comfortable speaking to parents/guardians regarding a variety of topics.

Must achieve Coach Certification through the HQ Training and Certification team.

Must complete training through company Learning Management System, LearnUpon as required by the HQ Training and Certification team (TAC) and the General Manager.

Prior experience as a pediatric OT/PT is a plus, but not required.

Previous experience in management is preferred but not required.

Practical work experience with Google and Microsoft platforms.

Must be proficient using Google Workspace (sheets, documents, calendar, Gmail, etc.)

Previous experience with a membership management system is preferred,

Intermediate knowledge of physiology, exercise techniques, and body mechanics.

CPR/AED/First Aid certified or willingness to achieve before starting position.

Sphere of Interaction

This position will not have any direct reports. When the General Manager is off, the Assistant General Manager will be the primary Manager on Duty. The Assistant General Manager will be a leader and mentor so communication and interpersonal skills are important. The Assistant General Manager will work closely with center team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.