The Assistant General Manager (AGM) is responsible for supporting the overall operation of the hotel, ensuring exceptional guest experiences, and assisting with managing day-to-day operations across all departments. The AGM will work closely with the General Manager to maintain high standards of service, safety, and efficiency while meeting financial goals. The role requires strong leadership, excellent communication, and problem-solving skills, as well as the ability to oversee various departments, including front desk, housekeeping, and maintenance. Key responsibilities include overseeing the hotel’s daily operations, managing and mentoring staff, ensuring guest satisfaction, implementing company policies and procedures, managing budgets, and assisting with strategic planning. The AGM will step in as acting General Manager during their absence and be responsible for making key decisions that impact hotel performance. The ideal candidate should have a proven track record in hotel management, strong leadership qualities, and the ability to manage multiple tasks simultaneously. A deep understanding of guest service standards, operations, and financial management is essential for success in this role. In this position, you may be frequently required to sit, stand, walk, reach with hands and arms, and to stoop, kneel, crouch, or crawl. You must be able to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and peripheral vision. The noise level is usually moderate. Responsibilities: • Deliver excellent first impression to all guests and potential guests, ensuring special requests are filled. • Responsible for in-house sales, including training all associates on in-house selling and capturing and managing front desk leads. • Hire, train, and develop Team Members to their highest level of success. • Work with the team to coordinate and provide excellence in housekeeping, maintenance, operations, and inventory control. • Responsible for proper administration for key control. • Manage online reviews and improve property and brand reputation on key platforms. • Complete compliance with instructions given by upper management. • Ensure that Safety and Security processes and procedures are in place, followed, and utilized. • Know all hotel emergency procedures. • Demonstrate and train all associates on these procedures and inform leadership of any safety hazards. • Manage financial processes and be responsible for secure cash handling and processing procedures. • Assist in planning, managing, and attending guest events. • Responsible for the property’s operational success and profitability. • Ability to be readily available if there is an emergency and to effectively handle emergency situations. • Assist in any department throughout the hotel as business needs dictate. Qualifications: • High School Diploma or GED equivalent. • 1+ year hotel or supervisory experience. • Knowledge of Microsoft Office products. • Ability to utilize Excel to conduct analysis. • Exceptional written and oral communication. • Exceptional organizational skills. • Time management skills. Compensation: $43,000 - $45,000 yearly

• Deliver excellent first impression to all guests and potential guests, ensuring special requests are filled. • Responsible for in-house sales, including training all associates on in-house selling and capturing and managing front desk leads. • Hire, train, and develop Team Members to their highest level of success. • Work with the team to coordinate and provide excellence in housekeeping, maintenance, operations, and inventory control. • Responsible for proper administration for key control. • Manage online reviews and improve property and brand reputation on key platforms. • Complete compliance with instructions given by upper management. • Ensure that Safety and Security processes and procedures are in place, followed, and utilized. • Know all hotel emergency procedures. • Demonstrate and train all associates on these procedures and inform leadership of any safety hazards. • Manage financial processes and be responsible for secure cash handling and processing procedures. • Assist in planning, managing, and attending guest events. • Responsible for the property’s operational success and profitability. • Ability to be readily available if there is an emergency and to effectively handle emergency situations. • Assist in any department throughout the hotel as business needs dictate.