We’re seeking a new Assistant General Manager at Timber Pizza in Raleigh. We are growing in the Raleigh area, and we hope this individual will grow into the general manager role. As the AGM, you are responsible for your store’s living out Timber Pizza’s mission of providing amazing experiences to the Timber Fam. You are responsible for supporting the General Manager in managing guest service team members and ensuring your store runs smoothly. You will support your General Manager in all aspects of management.

To be successful in your new role, you must be highly detail-oriented, have a people-first mindset, be driven to develop yourself into an expert, and be excited about the opportunity to grow with Timber.

Responsibilities:

General

• Team Culture
  • Uphold Timber’s Mission & Values
    • Mission: Serve amazing experiences to the Timber Fam
    • Ensure team knows lives Timber values in daily work life
    • Values: Fun, Growth, Quality, Community
• Guest Experience
  • Uphold food & service quality standards for our guests
  • Create an environment that services the highest quality guest experience
• Employee Experience
  • Create a culture based on Timber’s Values
  • Cultivate a team environment
  • Hire & train team members on an ongoing basis
• General Business Operations
  • Support your General Manager in managing all information systems related to invoicing, staffing, inventory, etc.
  • Oversee and manage inbound orders to the restaurant's kitchen
  • Follow budgets to ensure the long-term success of the restaurant

Operational Responsibilities

• Manager On Duty
  • Act as Manager on Duty when General Manager is not working
• Food Quality
  • Be a Food Expert
  • Ensure all staff is following recipes
  • Support ordering & procurement of Timber approved products
• Processes & Systems
  • Follow processes & procedures provided by Timber Home Office (inventory, opening/closing checklists, etc.)
• Safety & Health
  • Follow all local, state, and federal food safety procedures

    Personnel

• Staffing
  • Develop multiple hourly level supervisors to allow for delegation of duties/tasks
  • Train staff to meet Timber Pizza Company service standards
  • Consistently relay staffing needs and any team member issues to the GM
• FinancialUnderstand the financial goals of the restaurant and make management decisions based on these goals

Marketing / Sales

• Community Involvement
  • Work with Timber Home Team to identify opportunities to work with local community alongside General Manager and Ownership
  • Execute local marketing initiatives to drive sales & build customer loyalty
• Store ImageResponsible for store reputation in the market (positive digital ratings, positive customer & community sentiment)

Accountabilities

• Keeps General Manager and Ownership promptly and fully informed of all the issues (i.e., problems, unusual matters of significance, and positive events) and takes prompt

  corrective action where necessary or suggests alternative courses of action

• Completes job responsibilities and performance objectives in a timely and effective

  manner and following Timber Pizza Company’s policies and procedures

• Maintains a favorable working relationship with all company employees to foster and

  promote a cooperative and harmonious working climate which will be conducive to

  maximum employee morale, productivity, and efficiency/effectiveness

• Constantly provides a favorable image of Timber Pizza Company to promote its philosophy. Performs other duties and responsibilities as required or requested

Qualifications and Attributes

• Self-discipline, team-oriented, organized, and outgoing
• Strong communication skills
• Pleasant, polite, and well-mannered with guests, employees, vendors, etc.
• Willingness to try new things and learn new skills
• Ability to acquire all local and state required certifications (ServSafe, tipped manager, etc.) Job Highlights
• Hours will vary based on business load and staffing (typically ~45 hours per week)
• Growth potential and career development
• Support and training from the Timber Home Team
• Competitive Salary with health and 401K benefits