Benefits:
401(k)
Paid time off
Training & development
Job Overview:
We are seeking a detail-oriented and proactive Assistant Health Services Manager to join our team. The ideal candidate will provide exceptional management skills, administrative support and problem-solving capabilities that meet company goals.
Job Responsibilities and Duties:
Ensuring operations run smoothly daily. This includes promoting positive patient experiences, reviews, team members job satisfaction, workplace efficiency, shorter wait times, and completion of tasks.
Supervising and holding accountable support team of receptionists, call center representatives, medical assistants, and health coaches to ensure daily goals are met.
Performance management of employees regarding performance, quality and policy.
Troubleshooting problems such as non-working equipment, patient complaints, inefficiencies, workplace conflicts, and other items that may disrupt operations.
Assistance in managing patient dashboards such as zocdoc, patient pop, and healthix.
Manage daily spreadsheets and reporting data to the leadership team.
Managing schedule of providers through E-Clinical Works EMR to meet patient volume goals.
Working with various departments on improvement initiatives.
Assisting with inventory management.
Hold regular office meetings and keep staff informed about new policies and procedures, insurance info, etc.
Training and onboarding new employees.
Promoting a harmonious team culture that aligns with the mission.
Assisting and supporting the Health Services manager.
Other duties as assigned
Pay: $40,000-65,000 Annual
Benefits:
Paid time off
401(k)
HSA
Holiday Pay
Commuter benefits
Opportunities for advancement
Training and development
Location: Brooklyn
Schedule:
Monday to Friday
Saturdays as needed
Day Shift
Qualifications and experience:
Bachelor's/master’s degree preferred
5 years experience working in a healthcare setting (required)
Experience supervising more than 20 employees (required)
Proactiveness and initiative to complete tasks with minimal or no supervision needed.
Proven track record of success in similar role.
Experience with E-Clinical Works (required)
Experience with Microsoft Excel (required)
Ability to reliably commute to our office 5 days a week (Required)
Ability to make effective administrative/procedural decisions and recommendations
Working knowledge of medical billing and insurance protocols
Excellent customer service and leadership skills
Knowledge of patient care protocols, procedures, regulations and standards
Thorough understanding of medical front office operations including reception/registration, scheduling, determination of eligibility, prior authorizations, and collection of copays/outstanding patient balances
Understanding of fiscal management principles and procedures
Organization and attention to detail
First one in and last one out work mentality
https://www.thetrumed.com/