Smoothie King Baton Rouge Manager:

Job Purpose

Contributes to Smoothie King’s success by assisting the Manager leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The General Manager is involved in all areas of store operations which include:

Leading and developing of their team

Ensuring an exceptional Guest experience

Providing a high quality product

Maximizing sales performance

Driving profitability while maintaining a fun and welcoming atmosphere

Duties and Responsibilities

Building Effective Teams

Challenges the team to achieve results

Manages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system

Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition

Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected

Composure

Handles differences between Guests and Team Members without escalating the situation

Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration

Is considered a confidant and/or resource in a tough situation

Drive For Results

Ensures team adhere to legal and operational compliance requirements

Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well

Guest Focus

Encourages “Guest comes first attitude”

Trains and holds team accountable for delivering an exceptional Guest Experience

Solicits Guest feedback to understand Guest satisfaction

Hiring & Staffing

Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations

Assists in training of staff

Integrity and Trust

Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King

Fulfills cash handling, financial and inventory reporting responsibilities with honesty

Time Management

Sets priorities for Team and themselves each day

Relies on their team by delegating Daily Checklist tasks to Team Members on shift

Shows up on time for work

Completes required checklists and paperwork with no outstanding items by due dates

Experience Requirements

Guest Service experience in a restaurant or retail environment

2 Years

Supervision

1 Year