Job Description

SUMMARY

The Assistant Manager, Entertainment Operations - Fabrication is responsible for assisting the Entertainment Costume Fabrication Manager with overseeing the day-to-day operations of the Costume Department, including all aspects of front and back of house operations. The Assistant Manager will play a key role in managing finances, resolving operational challenges, reviewing and/or revising process and procedure when necessary and addressing guest and/or team member issues. The primary focus will be supporting the scope for the Costume Fabrication process for Entertainment Costume Operations and Event. There will also be responsibility in assisting with project management and short or mid-range planning and preparations.

DEPARTMENT ACCOUNTABILITIES

1. Ensure that the Universal Studios Hollywood vision, mission & values, and Guest Service Philosophy & Standards are understood and supported across the organization.

• Essential Responsibilities

  • Cultivate and lead a culture that promotes a professional, collaborative, inspiring, fun, and teamwork-driven work setting for all employees.
  • Oversee the daily operation of costume venues and areas, including managing staff and process/procedures and providing necessary support for the operation. This includes resolving operational and technical issues within the venues/areas, as well as handling employee and/or guest situations.
  • Lead Supervisors and front-line employees in Entertainment Operations, including assignment and delegation of projects and duties, ongoing development, and process improvement.
  • Maintain both labor and non-labor departmental budgets. Develop operating budgets and adjust operations as necessary to identify issues or opportunities and control budgets.
  • Maintain and pro-actively address any concerns with character and show costumes, including but not limited to fit, function and quality.
  • Maintain the operational efficiency and effectiveness of venue/area and/or element. Ensure all elements operate effectively and that all inventories are well maintained and address/resolve any issues as they arise.

• * Provide direction, development, and support to supervisors, leads and hourly employees. Communicate feedback and address performance issues, providing recognition, coaching and/or discipline when appropriate and complete employee evaluations annually. Assist in hiring, training, and development of staff.
  

  • Responsible to ensure an annual updated and accurate SOP/GOP available to all employees. Ensure that all compliance training/requirements appropriate to area/element are developed, updated, and completed in accordance with annual plan and deadlines.
  • Help develop and create weekly work scheduling templates for employees.
  • Plan and implement action plans for the department’s future success for employee satisfaction (TSAT) and guest satisfaction (GSAT), including training programs, workforce planning, and rewards and recognition programs.
  • Work closely and efficiently with other Entertainment Management, including Production, Creative Development, and other departments on specific needs and/or support related to the venue/area.
  • Ensure that collective bargaining agreements are upheld by partnering with Human Resources and Labor Relations in providing input, addressing issues, and maintaining positive union relationships. Ensure that discipline is applied in accordance with company procedures and collective bargaining agreements.
  • Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities.
  • Perform other duties as assigned.

JOB DUTIES

1. Specific Job Duties: * Assists the Manager in hiring, training and development of skilled craft staff and seasonal support. * Help mentor and partner with Costume Fabrication Supervisors and Buyers, ensuring they are meeting job requirements while offering opportunities for development. * Collaborate with the Manager to create and maintain the department budget in accordance with company procedures. * Follow all company procedures for using purchase orders and submitting invoices and receipts. * Keep track of vendor contact information and forge/maintain positive, collaborative relationships with internal and external partners. * Help Monitor and track progress of various costume fabrication projects * Identify costume build issues and provide solutions to keep projects on track * Report any issues with costume builds or budget to relevant stakeholders * Support with organizing costume fabrication footprint at the Entertainment Production Center * Partner with Costume Operations Management to ensure skilled craft staffing needs are met for any event, audition, or other projects as assigned. * Ensure that vendors are paid within NET terms agreements. * Aid in planning the costume operation’s daily labor budget, non-labor budget, costume distribution flow and team member development. * Responsible for managing employees by setting clear work expectations and leadership standards. * Ensure that all employee investigations are closed out within 15 days, allowing HR and LR time to review and approve final IR. * Investigate and close out all injury and illness report within 72 hours of notification. * Ensure that the Employee of the Month initiative is delivered prior to scheduled deadlines. * Ensure that team meetings are scheduled and coordinated on a monthly and quarterly basis, or as otherwise directed by the Manager. * Manage the use of the employee recognition program Achievers and ensure that employees are registered and are participating. * Assist in the development of the front-line employees and supervisory team. * Ability to provide consistent and timely feedback to hourly and salaried staff to ensure effective communication between management and front-line staff. * Develop and implement programs to improve internal guest and employee satisfaction. * Develop and implement safety standards to reduce and prevent Injury & Illness cases. * Oversee employee reviews and counseling to ensure all guidelines and policies are followed regularly. * Ensure the review and approval of all hourly staff time and attendance forms for accuracy. * Provide daily summary of day-to-day operations. * Maintain up-to-date distribution list and contact information for Costume Fabrication Team. Ensure department partners (i.e., HR, Workforce Planning, etc.) have updated information regularly. * Required Onsite: This position is required to be performed full-time from an NBCUniversal- designated worksite.

Qualifications

MISCELLANEOUS

USH Entertainment Department is committed to promoting a collaborative, productive, and engaging workplace for all employees. We require members of Management to lead by example promoting a professional, inspiring, fun, and teamwork-oriented work culture.

General Knowledge and Skills Required: Assistant Manager, Entertainment Costume - Fabrication shall have the ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals. The Assistant Manager shall be able to write reports, business correspondence and procedure manuals. The Assistant Manager will be able to effectively communicate, present information, and answer questions in one-on-one and group settings.

Communicating and influencing: Communicate effectively with people at all levels in the organization. Give specific, timely feedback to managers and others to work together more effectively. Contribute to an enthusiastic, positive work climate that energizes others.

Managing Others: Identify required skills and criteria to ensure best quality hiring. Demonstrate the ability to assess performance and take appropriate corrective action up to termination if necessary. Provide associates with all the information, history, and resources they need to do their jobs and to feel a partnership with the organization. Coach and develop company members for current and future responsibilities. Communicate performance goals and standards routinely so that company members understand expectations and how they are linked to organization and department vision, values, and goals. Provide regular, specific feedback that employees can use to continuously improve performance. Demonstrate a commitment to organizational initiatives with words and actions. Encourage employees to contribute, recognizing, reinforcing, and rewarding contributions. Encourage employees to be innovative and willing to take risks, tolerating well-intentioned mistakes.

Quality and partner focus: Continuously look for ways to refine and improve work processes to achieve better results. Follow through on commitments made to internal and external partners.

QUALIFICATIONS & KEY COMPETENCIES

Maximizing resources: Work collaboratively with all employees in the organization and support others when requested. Seek expertise, advice, and perspectives from a variety of sources both within and outside the organization to ensure a high work standard and an engaging culture for employees. Maintain a productive balance between the concern for people and concern for work results.

Project Management: Develop plans for accomplishing objectives, monitoring status, and providing regular status updates. Provide relevant information to others in a timely manner and follow through with commitments made to others. Recognize the broader implications of a project; doing all that should be done, not just as directed.

Learning and adapting: Remain productive during periods of ambiguity, uncertainty and change.

Demonstrate a willingness to take on new challenges, responsibilities, and assignments. Proactively utilize slower periods to improve work and or work environment, equipment maintenance, archiving, general organization, etc.

Leadership: Set a positive, productive, and communicative tone as a leader in the department. Partner with the leadership team when representing policies and procedures, remaining positive with employees, and voicing concerns directly to senior management. Consistently exhibit an “open door” demeanor which fosters approachability, professionalism, and openness. Be available to all employees equally, treating all employees fairly. Promote healthy, collaborative, and positive tone/vibe in venues, areas and/or elements.

Qualifications:

• * High school education required.
  

  • Minimum 3 years of apparel or costume production management experience.
  • History of working knowledge in sewing and garment production
  • Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day.
  • Must be available to work on weekends, holidays and nights as required.

Desired Characteristics:

• * Operations management experience in entertainment, theme park or hospitality industry.
  

  • Two-to-four-year college degree preferred or equivalent work experiences.
  • Excellent written and oral communication skills to effectively communicate with all levels of the organization.
  • Strong interpersonal and analytical skills
  • Thorough knowledge of MS Excel, Work and PowerPoint
  • Theme Park Operations knowledge
  • Previous high-volume Costume and Inventory Experience
  • Experience managing in a union environment.
  • Demonstrated ability to work independently under pressure; proactive thinker/self-starter.
  • Ability to multi-task and be flexible is essential.

PHYSICAL DEMANDS

Assistant Manager, Entertainment Operations - Fabrication is required to walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and see, talk, and hear. The Assistant Manager must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and be able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day.

o Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $69k- $75k

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

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