Assistant Manager accountable to : General Manager

Role responsibilities and duties

Handle customers

Be courteous and cordial to everyone

Deal with customer problems and complaints

Understand and make a decision based on each individual situation

LISTEN to their problems and show concern

Determine how to solve their problem—discounts, re-cook food, etc.

Consistently “walk the floor” so you can catch a little problem BEFORE it develops into a BIG problem!

ALWAYS: Stay calm, responding in a concerned and sympathetic manner

Manage Employees - Both Front of House (FOH) and Back of the House (BOH)

Front of the House (FOH)

Pay attention to counter staff - help them when needed

Bus tables - this allows you to be on the floor and available to customers

Be respectful to employees - “If you want respect, you have to give it”

Back of the House (BOH)

Watch ticket times and make sure cooks are not falling behind

Be ready to jump in and help when cooks need it

Control seating at peak times Assist GM

Count inventory and assist with paper work

Run the floor during peak hours

Handle customer complaints

Key Duties:

Train and mentor supervisory team.

Ensure onboarding of new hires and ongoing training is on point with DHOP’s mission.

Delegation of key department duties, with timely follow-up, and accountability.

Inventory management for liquor, beer and wine.

Deliver a consistently high level of service throughout the property.

Create productive, yet effective schedules which allow us to continually provide exceptional guest service, while meeting budgetary and operational goals.

Ability to manage during the moment, keeping the big picture goals insight.

Prepared & involved for all staff meetings

Fully understand P&L, with the business acumen to drive the desire budgetary and short term results.

Be able to work and communicate with the Director and the entire management team to ensure seamless execution.

Manage the HR component of the FOH departments: hiring, reviews, discipline, and terminations by means of the HR system.

Develop team with a culture of coaching, managing, and mentoring.

Maintains highest sanitation & safety standards.

Open to learning, the thirst for constant improvement, both for the business and self.

Lead by Example, BE THERE!Core competencies:Leadership, Management, Planning, Organization,Team Building

Job Type: Full-time

Pay: From $51,000.00 per year