Position: Assistant Manager
FLSA Status: Hourly Non-Exempt
Reports to: Club Manager
Special Requirements:
Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Must obtain Tanning Certification within time frame required by company.
Must be able to attend occasional off-site meetings
SUMMARY DESCRIPTION
The Assistant Manager is responsible to work closely with the Club Manager to ensure an exceptional “Judgement Free” member experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Must obtain Tanning Certification within time frame required by company.
Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
Assist with Staff Management and provide backup support to Club Manager as needed.
o Assist in scheduling and supervising
o Member service oversight - Ensuring staff is providing a superior customer experience at all
o Assist in resolving or escalating employee issues
Involved in all front desk related activities including:
o Answer phones in a friendly manner and assist callers with a variety of questions.
o Check members into the
o New member sign-up.
o Take prospective members on
o Facilitate all member requests, issues and
Assist in overseeing cleanliness and maintenance of facility.
Assist in ordering of supplies using specific budget based on club requirements.
Assist in tracking statistics and reports (weekly, monthly, and annually).
Backup support for any employee who is absent.
QUALIFICATIONS / REQUIREMENTS
Superior customer service skills, preferably in the fitness industry.
Experience working as a Member Service Representative at Planet Fitness.
Solid supervisory, diplomacy and listening skills
Basic computer proficiency (Microsoft Suite)
Hard working, enthusiastic and energetic!
Strong problem resolution skills.
Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Must obtain Tanning Certification within time frame required by company.
High school diploma/GED equivalent required.
Must be 18 year of age or older.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.
Physical: Primary functions require sufficient physical ability and mobility to walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; occasionally to lift, carry, push, and/or pull moderate amount of weight (up to 50lbs); to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information. Must maintain physical ability to administer CPR in the event of medical emergency.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
Why you should join Planet Fitness?
Contribute to changing people’s lives every day by helping us create a healthier Planet!
Work alongside an amazing group of talented, dynamic professionals!
Want more reasons?
Medical, Dental, Vision Insurance
PTO – Paid Time Off
Free Black Card Membership
401(K) and Roth Retirement Savings Plans
Healthcare and Dependent Care Flexible Spending Accounts
STD, LTD, Term Life Insurance and other benefits
Note: We participate in E-Verify for all Utah locations.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.