Assistant Manager

Muriale's Italian Restaurant

Assistant Manager

Fairmont, WV
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Competitive salary

    Employee discounts

    Opportunity for advancement

    The Assistant Manager is responsible for assisting the General Manager with the effective management and execution of operations including planning support, scheduling, inventory, compliance with alcohol service polices, cleaning, safety, guest service, employee training and supervision, troubleshooting, closing duties, invoicing, and any other tasks assigned by management. This position will lead and supervise the efforts of all front of the house employees as it relates to guest service and serve as acting manager in the absence of the Restaurant Manager as needed. Along with the Restaurant Manager the AM works hand in hand with the Executive Chef and the Food & Beverage Manager to ensure all guests’ expectations are met or exceeded by providing the utmost quality of service on a consistent basis.

    MINIMUM REQUIRED QUALIFICATIONS:

    High School Diploma or equivalent

    Minimum of 5 years of experience in a hospitality or food service industry environment

    At least a Working level of knowledge in the following:

    Microsoft Word

    Microsoft Excel

    Internet

    Ability to multi-task and prioritize

    Ability to work independently, while also being a strong “team player”

    Strong organizational, process-oriented, time management and logical thinking skills

    Strong judgment and analytical skills

    Detail oriented

    Excellent written and verbal communications

    ADDITIONAL DESIRED QUALIFICATIONS:

    Prior experience of 2 years managing a team preferred

    POST HIRE REQUIREMENTS (to be completed in the first 90 days):

    New hire orientation

    Harassment Awareness

    Occupational Injury/Illness

    Accident/Incident Reporting

    Drug & Substance Abuse Awareness

    The duties of this position are typically performed under minimal supervision. Must be physically able to perform the Essential Functions of this role with or without reasonable accommodations. This position supervises the Servers, Host/Hostess, Stewarding, and Bartenders.

    Dress Code/Uniform and Appearance:

    Professional Attire Business/Business Casual Appropriate

    Men

    Dress Shirt, Oxford, Polo - Tucked in with Belt

    Sweater/vest climate based

    Sport Jacket

    Tie Occasional/Optional

    Dress Pants

    Dress Shoes- No Open Toe or Flip Flop

    Clean Shaven or Groomed Beard. No Facial Piercings

    Women

    Business Dress/Pant Suit

    Professional Attire

    No open toes or flip-flop

    Professional Hair & Make Up

    Hairstyle of a natural color

    PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Functions):

    Responsible for managing, developing and mentoring the restaurant staff which includes but is not limited to recruiting, hiring and training qualified servers, bartenders and stewards.

    Assist in the weekly scheduling of servers, bartenders and host staff.

    Follow and assist in the implementation of systems to control product, labor and discretionary expenses in order to maximize profit.

    Create and Maintain initiatives and projects that continually drive sales and guest satisfaction.

    Assist with Event Sales, Booking, Coordination and Execution.

    Handle any customer complaints that should arise in a sound and effective manner. Actively solicit and act upon guest and employee feedback. Be proactive in all situations that may have an adverse effect on the integrity of the operation.

    Investigate, clarify and resolve guest and employee concerns/ complaints.

    Promote and maintain safety, sanitation and cleanliness standards.

    Provide outstanding service on a consistent basis.

    Oversee the servicing of all wine, beer and liquor service.

    Continuously monitor and evaluate the requisition and product delivery systems for wine, liquor and linens in order to improve service.

    Ensure adequate quantities of china, glass and silver are clean and available.

    Work closely with the Executive Chef on the servicing and communication of any changes relative to the restaurant.

    Attend weekly meetings as needed.

    Complete opening, running and closing checklists as needed.

    Follow-up on billing requirements when completed.

    Work diligently to promptly handle any employee situations that may have an adverse effect on the integrity of the operation.

    Be an active participant in the leadership of all Food & Beverage employees. When necessary, promptly counsel employees on their job performance, absenteeism or tardiness issues, or any other challenges which may arise.

    By being an active participant in event service create an environment that promotes quality and teamwork while supporting the mission and interests of Muriales Italian Kitchen and About Food.

    Make sound judgment calls and decisions based on the principles of Muriales Italian Kitchen and About Food.

    Adhere to all prescribed safety practices and procedures.

    As the scope of our business changes, so may the responsibilities of this position.

    PHYSICAL DEMANDS:

    Moderate amount of time spent exerting force up to 25 pounds and over 25 pounds with assistance.

    Physical demands with activity or condition existing almost continuously include: carrying, grasping, lifting/lowering, reaching and walking.

    Physical demands with activity or condition existing a considerable amount of time include: hearing and standing.

    Physical demands with activity or condition existing a moderate amount of time include: balancing, stooping and typing/keyboarding.

    Physical demands with activity or condition existing occasionally include: climbing (ramps, stairs), crouching, operating a motorized vehicle and sitting.

    WORKING CONDITIONS:

    Location:

    Considerable work in the facility area

    Moderate work in the office area

    Other:

    Long working hours

    Occasionally attend meetings before/after normal work hours

    WORKING CONDITIONS:

    Location:

    Almost continuous work in Restaurant and Office environment

    Environment:

    Almost continuous exposure to fluorescent lighting and computer screens

    Hazards:

    Long working hours

    Occasionally attend meetings before/after normal work hours

    MATERIALS USED:

    Considerable use of office supplies.

    Occasional use of cleaners

    Considerable use of equipment

    TOOLS AND EQUIPMENT USED:

    Keyboard Equipment (e.g., adding machines, calculators, computer keyboards and terminals, typewriters)

    Office Equipment (e.g., fax machine, photocopier)

    VALUES & ATTTRIBUTES:

    Dedicated: Must be both dependable and accountable for actions. Consistently demonstrates reliability to customers and co-workers.

    Responsible: Maintains a work ethic that turns good service into great service in order to exceed customer expectations.

    Knowledgeable: Has a willingness to learn. Works with attention to details, attempting to anticipate customer needs. Stays informed in order to make intelligent decisions.

    Consistent: Possesses a sincere desire to please, and an ability to follow service guidelines in order to provide each customer a positive experience. Demonstrates creativity in order to contribute to enhancements throughout the organization.

    Communicator: Uses the open door approach. Takes time to speak with customers, speaking clearly and using active-listening. Follows up when necessary and recognizes communication is the foundation for great service.

    Team Member: Has the ability to work both independently and with others. Receptive to change and compromise. Looks for appropriate solutions and works together to handle challenges in an attentive manner.

    Honest: Takes pride in work and works as if having personal ownership of each task, and a personal tie to each customer. Maintains the highest level of truthfulness.

    Motivated: Enjoys people and work. Treats customers and co-workers with respect, and helps to create a respectful, fun environment.

    Appearance: Takes pride in his/her appearance. Maintains the appropriate presentation at all times.