Job Description

This position provides the leadership, direction, and resources to effectively manage retail stores, daily departmental operations, and special projects supporting the theme park.

Essential Functions:

• Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards.
• Drive process improvements and efficiencies to enhance Guest Service and retail store operations.
• Support creating a cohesive team while demonstrating organizational, planning, delegation, mentoring, and coaching skills.
• Partner with Human Resources Manager to train, develop, and promote all retail teams through individual performance planning.
• Assist with performance development, including administering discipline, resolving employee relations issues, and conducting individual and team meetings.
• Responsible for developing hourly employees, including training, mentoring, and coaching.
• Accountable for maximizing daily sales and effectively managing costs, labor, inventory, and cash control while focusing on exceeding annual Budget targets.
• Ensures Guest Satisfaction (GSAT) and shopper reports are within acceptable target scores.
• Responsible for assisting with developing weekly schedules, focusing on maintaining staffing levels that satisfy budget and guest service goals.
• Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness, and visual/merchandising presentation.
• Responsible for monitoring performance and making recommendations to maximize current trends.
• Communicate regularly with the Store Manager and Area Manager regarding location performance and challenges; make recommendations for improvement when necessary.
• Review and analyze store performance results daily while identifying and resolving opportunities with the management team.

Qualifications

• Minimum 3 years of high-volume retail management experience managing a team of 20+ employees.
• Bachelor’s degree in business administration (or related field) or 5 years of industry experience preferred
• Working knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
• Must be available to work on weekends, holidays, and nights as required
• Must be able to work outdoors in varying weather conditions and walk/traveling to multiple venues throughout the day
• Excellent written and oral English communication skills to effectively communicate with all levels of the organization regarding the operation

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $27 - $30/hour

Additional Requirements:

Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.