Assistant Manager

Scenthound Birmingham, AL

Assistant Manager

Birmingham, AL
Full Time
Paid
  • Responsibilities

    Perks and Benefits:

    Competitive compensation plan that includes bonuses and tips

    Medical and dental insurance benefits

    Merit-based pay increases

    Future advancement opportunity in a growing company

    Who We Are Looking For

    Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care.

    As the assistant manager, you will effectively be running your own small business. You will be managing the team, interacting with & serving customers, and managing revenue and cost budgets alongside the area manager.

    We are looking for a confident leader who is great with people, hardworking, and willing to learn. A successful assistant manager will be capable of managing operations of the store to Key Performance Indicators, while also willing to roll up their sleeves and help out wherever is needed. We are looking for someone who is an independent problem solver, adaptable, detail-oriented, and loves dogs!

    Tasks:

    Maintain a knowledgeable team that prioritizes dog wellness and safety

    Provide leadership, guidance, and mentorship for the store employees

    Uphold quality standards through hands-on participation, employee audits, and training

    Promptly and accurately communicate information from upper management to your team

    Identify when/ where help is needed and provide assistance to keep Scenter on schedule

    Create an environment conducive to teamwork, open communication, and Scenthound values

    Manage client expectations; Resolve customer concerns

    Ensure the safety of dogs and team members at all times

    This position requires:

    Management experience

    Customer service experience (retail, restaurant)

    Strength to lift up to 70 pounds; stamina to stand for long periods of time

    Reliable transportation

    Ability to work Saturdays

    Skills and Abilities:

    Effective communication with team members and dog parents

    Leadership, coaching, mentorship

    Recruiting, hiring, and creating a happy and effective team

    Problem-solving

    Attention to detail

    Time-management – ability to make an efficient schedule

    Computer/ technology proficiency

    Accountability; hold oneself and others to a high quality of services