ABOUT Sweetwaters Coffee & Tea

Our mission in every Sweetwaters cafe is to Make Our Guest’s Day™. How do we do this? We have a company culture and team of people that love what they do every day! Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 29 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe.

Sweetwaters Coffee & Tea is a strong coffeehouse brand and a dynamic woman owned company that is growing. We are based in Ann Arbor and focused on providing globally inspired beverages and an excellent customer experience. We currently have over 35 locations and continue to grow across the nation.

Check out more about us here: Love Your Day The Wei & Jay Show: St. Matcha Day

OUR PURPOSE

To bring people enjoyment through creative, extraordinary & attainable luxuries within our cafes.

We are driven to: • Communicate to build strong relationships.

• Create a contagiously fun environment for staff & guests.

• Be passionate about seriously great drinks, foods & service.

• Pursue profits as a measure of success & path for growth.

POSITION DESCRIPTION Our ideal candidate will oversee the night shift operations and management of a corporate Sweetwaters Coffee & Tea cafe that fosters a fun environment and generates bottom line profits. Be ready to handle high volume and dynamic and youthful staff & guests. Look forward to working with people, leading a team, and making premium handcrafted coffee, espresso, and tea beverages.

This Sweetwaters is located in bustling and vibrant downtown Ann Arbor surrounded by restaurants and retail. Parking is available in the surrounding neighborhoods and easy access to bus routes.

Responsibilities:

Build sales through excellent product execution, guest service, and team management.

Ensure coffee, tea, and espresso drinks are correctly and efficiently prepared to Sweetwaters standards.

Encourage and guide the team to meet sales goals

Ability to lead the team on guest service, training, product quality, merchandising, cleanliness, and food safety

Provide friendly, accurate, and efficient guest service.

Execute accurate and proper cash handling procedures.

Ensure the café is clean, organized, and inviting at all times.

Maintain and communicate your knowledge of the coffee, teas, and other products offered at Sweetwaters.

Supports GM in preparing and submitting weekly orders

Supports GM in completing the monthly inventory counts

Requirements:

Food service experience.

Proven sales experience.

Must enjoy working with people, be able to multi-task, and work in a busy, fast paced environment.

Must have strong guest service skills, be friendly, accurate, and efficient, enjoy drinking coffee or tea, and be passionate about quality.

Must be available at least 15 hours/week and have some weekend availability.

Loves to laugh and work in a positive environment.

Ability to lift and or move up to 30 lbs.

20-40 hours a week.

Education:

Minimum high school or equivalent

Advancement Opportunities

General Management training offered to qualified candidates. Corporate positions in franchise business available for qualified candidate.

Benefits Paid time off for full-time. Health insurance for full-time.

Opportunity for professional advancement in our growing company. Brewed coffees, teas, and Cold Brew coffee are perks during shifts!