Benefits:

401(k)

Health insurance

Training & development

Summary & Objectives

At Coastline Equity, Assistant Property Managers play a pivotal role in delivering exceptional service by proactively managing daily operations and addressing tenant, vendor, and client needs. This role requires a problem-solver with a growth mindset, who thrives on turning challenges into opportunities and excels at managing never-ending to-do lists with focus and prioritization. You will partner closely with Senior Property Managers to ensure properties are compliant, well-maintained, and efficiently operated, ultimately contributing to tenant satisfaction and property performance.

Key Responsibilities & Functions

Customer Service & Communication

Maintain a customer-first attitude in all interactions.

Address tenant needs, ensure clear communication, and provide excellent service.

Respond to emergency calls and manage after-hours on-call duties.

Property & Maintenance Management

Collaborate with Property Managers to ensure timely property management.

Bid for repairs and maintenance, manage work orders, and schedule follow-ups.

Conduct move-in/move-out inspections and ensure property safety.

Tenant & Rent Management

Follow up on rent collections and handle delinquency calls.

Enforce rental agreement terms and manage related proceedings.

Recordkeeping & Documentation

Maintain accurate property files in AppFolio, including tenant and vendor communications.

Submit timely paperwork, invoices, and keep an organized key tracking system.

Technology & Efficiency Improvement

Use property management software for task management and productivity.

Continuously improve workflows to enhance efficiency and exceed expectations.

Collaboration & Compliance

Foster collaborative relationships with teams and departments.

Ensure compliance with safety regulations and maintain organized workspaces.

Requirements

Previous experience in customer service, trades, or construction is a plus.

Trainable and eager to grow with the company.

Prioritization: Ability to manage a never-ending to-do list and tackle the most urgent tasks first.

Adaptability: Comfortable working in ambiguous situations, anticipating problems, and seeing them as opportunities for improvement.

Tech-Savvy: Comfortable using technology, including property management software, to streamline tasks.

Action-Oriented: Ability to execute tasks quickly and effectively in a fast-paced environment.