Assistant Regional Manager

The Woodhouse Day Spa - Montclair & Hoboken

Assistant Regional Manager

Montclair, NJ
Full Time
Paid
  • Responsibilities

    Come join The Woodhouse Day Spa Team!

    We are hiring a full time Assistant Regional Manager (this position requires travel). The Woodhouse Day Spa strives to create a unique spa experience for each of our guests and cannot achieve this without talented therapists who have passion for what they do!

    "You've Gotta Do What You Love!" WE ARE CURRENTLY OFFERING A $1,000 SIGN ON BONUS FOR FULL-TIME ASSISTANT REGIONAL MANAGERS

    As Assistant Regional Manager, you will be responsible for:

    Managing and monitoring all areas of spa operations to ensure compliance with policies and procedures outlined in the Woodhouse Spa Operations Manual.

    Demonstrating and reinforcing excellent customer service to promote guest satisfaction and retention while acting as a second point of contact for guest issues, including but not limited to follow-up, feedback, and concerns

    Overseeing marketing initiatives and coordinating reputation management responsibilities.

    Forecasting revenues to maintain labor costs and monitor expenses against budget and identify areas of opportunity within the business to meet the budget.

    Understanding, managing and overseeing computer reports and functions to ensure accurate guest records are maintained and required reports are available when needed.

    Managing employee callouts or day-of scheduling challenges.

    Performing other projects, work and activities as assigned to ensure the spa is running at optimal performance.

    Ensuring both locations meet/exceed location goals. Monitor and assist location leaders with creating and coaching the team to achieve departmental and individual goals

    Overseeing and direct inventory processes including supervision of the ordering of back bar and retail items.

    Adjusting employee punches and sending payroll reports for each pay period. As well has handling other parts of the payroll process.

    Coordinating and managing training opportunities for in-spa operations, product knowledge and treatment protocols.

    Recruiting qualified candidates via employment platforms and agencies, etc.; conduct interviews, create offer letters and terminating employees as necessary.

    Onboard and lead new employees through:

    Receiving and scanning New Hire Documents

    Coordinating and providing a training schedule

    Ensuring the health and safety of guests and employees is paramount

    Guaranteeing compliance with all state and local rules and regulations

    Preference for 2 years work experience in a spa, retail or cosmetics management position. Experience in guest relations and management is necessary. Skills include: administrative, computer, organizational, communication, retailing, and training.

    Woodhouse Employee Perks include:

    Competitive Pay and Incentive programs

    Paid Vacations for Full Time Employees

    Generous discounts and opportunities to enjoy services and products

    “The Woodhouse Way” paid training program

    Working in a new state of the art facility

    Ongoing training opportunities on the Woodhouse University website

    We are a company that recognizes, rewards and celebrates with you along the way--as you excel and grow in your talents, opportunity will follow you.

    Come join our Team at The Woodhouse Day Spa!

    The Woodhouse Day Spa is an Equal Opportunity Employer.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.